To cancel an absconding report in the UAE, an employer or employee can ask the Ministry of Human Resources and Emiratisation (MOHRE) to cancel an existing absence from work complaint.
This guide covers establishments workers in the private sector. Domestic workers must use separate MOHRE withdrawal services, which have different requirements, timing and possible charges.
- Either the employer or the employee can submit the cancellation request for an establishments worker.
- An absence from work complaint must already exist, and the worker must be registered with MOHRE.
- MOHRE lists no service fee and a completion time of 14 working days.
- Cancellation is not automatic: MOHRE examines the request and communicates the outcome.
- The worker is registered with MOHRE.
- An absence from work complaint already exists.
What does cancelling an absconding report mean?
MOHRE’s official service title is “Cancellation of an Absence from Work Complaint (Absconding Report)”. This guide uses “absence from work complaint” for the case and retains “absconding report” to match the official title and common search wording.
A cancellation request asks the Ministry to examine and remove an existing complaint.
Submitting the request does not cancel the complaint immediately. MOHRE checks the application and any supporting information before notifying the applicant of the result.
Who can cancel an absconding report in the UAE?
Either party to the employment relationship can apply. This means the request may come from the employer or the employee named in the complaint.
The MOHRE service lists two core conditions:
- The employee is registered in MOHRE’s database.
- An absence from work complaint has already been filed against the employee.
The service is classified for establishments workers. If the case concerns a domestic worker, use the relevant domestic-worker withdrawal service instead of the process below.
Do not use the establishments-worker procedure for a domestic-worker case. MOHRE provides separate withdrawal services for domestic workers, with different required documents, a different completion duration and possible government or service-centre charges.
Choose the domestic-worker service that matches who is submitting the request. Check its current official page before paying or supplying documents because its rules are not the same as the no-fee, 14-working-day process explained above.
What documents and details should you prepare?
Prepare the worker and establishment details requested in the online form. MOHRE’s process asks for employee personal information, the date of absence and establishment information as part of the request.
MOHRE says applicants may provide supporting documentation for the claims in question. Submit clear, relevant records and avoid adding material that does not relate to the complaint.
The exact evidence depends on why cancellation is being requested. If you are unsure what supports your circumstances, confirm the current requirements with MOHRE before submitting.
How to cancel an absence from work complaint through MOHRE
The cancellation service is available through the MOHRE website and mobile app. The steps below walk through the process end to end, from opening the right service to receiving MOHRE’s SMS outcome.
How much does cancellation cost, and how long does it take?
MOHRE lists no service fee for cancelling an absence from work complaint involving an establishments worker. The official completion duration is 14 working days.
This is the service’s stated completion time, not a guarantee of approval. MOHRE examines the request and communicates the outcome.
How to track the cancellation request
MOHRE says the applicant is notified when the request is completed. The listed follow-up options are:
- The inquiry service on the MOHRE website
- The MOHRE mobile app
- The MOHRE call centre on 600590000
- The MOHRE chatbot
Keep the application details available when following up. Treat the SMS or official inquiry result as the outcome rather than assuming the complaint has been cancelled after submission.
Frequently Asked Questions
Can an employee cancel an absconding report in the UAE?
An employee can submit the MOHRE cancellation request. The employer can also apply because either party to the employment relationship is eligible to submit it.
Is cancelling an absence from work complaint free?
MOHRE lists no service fee for this establishments-worker cancellation service. Separate domestic-worker withdrawal services have different charging rules.
How long does MOHRE take to cancel an absconding report?
MOHRE lists a completion duration of 14 working days for establishments workers. The Ministry reviews the request, so submission alone does not mean the complaint has been cancelled.
Do I need supporting documents?
MOHRE says supporting documentation may be provided for the claims in question. Attach evidence if it is relevant to the reason for requesting cancellation.
Will MOHRE cancel the complaint automatically?
No. MOHRE examines the application and communicates the completed outcome, so applicants should wait for the official decision and follow up through the listed inquiry channels if needed.
Plan your next steps in the UAE
Use the correct MOHRE service, provide accurate case details and monitor the application until the Ministry communicates its decision. If your plans include travel, compare flights to Dubai or find hotels in Dubai on Wego.
Sources
- MOHRE — Cancellation of an Absence from Work Complaint (Absconding Report)
- MOHRE — Withdrawal of Absconding Report: Domestic Workers (The Employer)
- MOHRE — Withdrawal of Absconding Report: Domestic Workers (The Domestic Worker)
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