The table below lists every official emergency and support number a pilgrim may need, including the Ministry of Hajj and Umrah hotline, Saudi Red Crescent, and Najm traffic accident reporting.
| Service | Number | When to use |
|---|---|---|
| Unified emergency (police, ambulance, fire, civil defence) | 911 | Any life-threatening emergency in Makkah, Madinah, Riyadh, or the Eastern Province |
| Ministry of Hajj and Umrah — Unified Pilgrim Call Centre (inside KSA) | 1966 | General Hajj enquiries, complaints, and reports in 11 languages, 24/7 |
| Ministry of Hajj and Umrah — International callers | +966 92 000 2814 | Same support as 1966 when calling from a foreign SIM or abroad |
| Ministry of Hajj and Umrah — Email | [email protected] | Non-urgent issues, follow-ups, and written complaints |
| Saudi Red Crescent — Ambulance | 997 | Medical emergencies anywhere in Saudi Arabia; use 911 as the unified emergency number in the 911 regions |
| Police | 999 | Crime, theft, or security incidents outside the 911 regions |
| Civil Defence | 998 | Fires, building collapses, flooding, or hazardous materials |
| Ministry of Health hotline | 937 | Medical advice, health information, complaints, and urgent health reports, 24/7 |
| Traffic Police | 993 | Major traffic accidents, road safety, and traffic violations |
| Najm — Traffic accident reporting | 920 000 560 | Minor road accidents with no injuries (for insurance reporting) |
| Highway Patrol | 996 | Emergencies on highways between Jeddah, Makkah, and Madinah |
| Saudi Tourism Authority — Visitor Hotline | 930 | Tourism enquiries and visitor support |
| Electricity emergency | 933 | Power outages or electrical hazards at accommodation |
| Border Guard | 994 | Border and coastal emergencies |
| Anti-Drugs Reporting | 995 | Reporting narcotics-related crimes |
The emergency numbers are intended for use inside Saudi Arabia, and the Ministry of Hajj and Umrah lists +966 92 000 2814 for calls from inside or outside the Kingdom.
If you are inside Saudi Arabia, dial the short number directly, no country code is needed. From a foreign SIM with roaming, prefix the country code (+966) and drop the leading zero, except for the short 3-digit codes which work as-is on most networks.
The Ministry of Hajj’s 1966 hotline supports 11 languages, per Saudi Gazette.
What to do in a Hajj emergency
If you are lost or separated from your group, present your Nusuk Card to any officer — they can scan it to identify your accommodation address and direct you to your group’s gathering point, according to the Ministry of Hajj and Umrah.
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For medical incidents — heatstroke, dehydration, chest pain, or injuries — go to the nearest Red Crescent point or dial 997 (or 911 in the Holy Cities). Field hospitals operate inside Mina, Arafat, and the Grand Mosque precinct.
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Key steps to take if something goes wrong during Hajj:
- Save 1966 and 911 to your phone’s emergency speed dial before leaving home
- Keep your Nusuk Card and passport copy on you at all times — both are needed for ID
- If you lose your Nusuk Card, contact your service provider or call 1966 immediately for a replacement
- Note your tent number, camp, and group leader’s phone — write them on paper as a backup
- For scams or fake Hajj agents, report to 911 (per Saudi Gazette)
- For a road traffic accident, call 993 for injuries or Najm on 920 000 560 for minor accidents
If you need consular assistance, contact your country’s embassy in Riyadh or the consulate in Jeddah.
Pilgrims should also share their Nusuk Hajj group leader’s number with family at home so they can be reached quickly in an emergency.
Sources
- Saudi Ministry of Hajj and Umrah — Contact Us
- Saudi Press Agency — Hajj Ministry’s 1966 Hotline
- Saudi Gazette — Unified Number 1966 for Pilgrims
- Saudi National Portal — Emergency Contact Numbers
- Saudi National Platform — Emergency Contacts in the Kingdom
- Saudi Red Crescent Authority — Official Website
- Najm — Accident Reporting Procedures
- Saudi Ministry of Hajj and Umrah — Nusuk Card
- Nusuk — Official Pilgrimage Platform
- Saudi Tourism Authority — Visit Saudi Contact
