In a proactive move to enhance traveler protection and mitigate potential air travel disturbances, Saudi Arabia’s General Authority for Civil Aviation (GACA) has unveiled a comprehensive set of new regulations designed to safeguard passengers’ rights. These encompass all facets of the passenger journey, including ticketing, in-flight amenities, baggage management, and assistance for passengers with specific requirements. According to information reported by Wego, these progressive changes are slated to take effect on 20 November 2023.
New passenger rights protection regulations will take effect from 20 November for all flights in #SaudiArabia
— هيئة الطيران المدني (@ksagaca) August 23, 2023
Under the freshly introduced guidelines, passengers confronting unforeseen situations such as flight delays, cancellations, overbooking, or layovers will be eligible for compensation ranging from 150 to 200 percent of their flight ticket’s value. Additionally, individuals will be entitled to a remuneration of SAR 6,568 in cases of lost or damaged luggage.
The new framework also extends its benefits to Hajj and Umrah charter flights. For those embarking on journeys related to Hajj and Umrah, the regulations stipulate that passengers can request a contract termination with the airline if a flight delay exceeds 2 hours.
This initiative, spearheaded by Saudi Arabia’s General Authority for Civil Aviation, aligns with the overarching goal of enhancing the passenger experience and subsequently bolstering passenger numbers. It echoes the aspirations of the nation’s Vision 2030, a strategic plan aimed at propelling Saudi Arabia to the forefront of the Middle East’s aviation sector by 2030.