Singapore Airlines Flight Cancellation: Refunds, Rebooking and What to Do Next

Singapore Airlines has extended its Dubai suspension again — flights are now cancelled until 3 August 2026 as Middle East airspace stays volatile.

Here’s what it means for refunds, rebooking, and your rights as an SQ or Scoot passenger.

Which Singapore Airlines Routes Are Affected?

The following Singapore Airlines (SQ) and Scoot (TR) flights are currently cancelled or suspended:

Dubai (SQ494/SQ495)

The Dubai suspension has been extended repeatedly since late February 2026. Singapore Airlines has now formally cancelled the route through 2 August, with services targeted to resume on 3 August 2026.

When flights return, they will be operated by Boeing 777-300ER aircraft. The Airbus A380 has been dropped from the Dubai route altogether — it is no longer slated to return for the winter season. For the full picture, see our Singapore Airlines Dubai flights guide.

Jeddah — Scoot (TR796/TR797)

Scoot’s Jeddah services are now suspended through 20 June 2026, after the airline extended its earlier 16 April and end-of-May deadlines. A further extension is possible while Gulf airspace stays restricted. Check Scoot’s official advisory page for the latest.

Riyadh (SQ498/SQ499)

Singapore Airlines postponed the planned launch of its non-stop Singapore–Riyadh service from 2 June to 1 September 2026. The route will operate four times weekly on an Airbus A350.

Passengers who bought tickets or redeemed KrisFlyer miles for June–August travel on this route are eligible for rebooking or a full refund. Before heading to the airport for any SIA or Scoot flight near the Gulf, check your flight status on the official website.

What the US-Iran Ceasefire Means for SIA Passengers

A US-Iran ceasefire took effect on 8 April 2026 and was extended on 21 April. It is broadly holding, but it remains fragile and has seen repeated violations.

The truce’s fragility showed again on 3 June 2026, when a drone and missile attack struck a terminal at Kuwait International Airport and briefly closed Kuwaiti airspace, forcing diversions to other Gulf hubs.

Singapore Airlines does not fly to Kuwait, but the incident underlines why Gulf airspace stays volatile — and why SIA has pushed its Dubai restart later, not sooner. You can follow that situation in our guide to whether Kuwait airport is open.

EASA’s conflict-zone advisory for Iran, Iraq, and the wider Gulf remains in effect and has been re-issued on a rolling basis. For SIA passengers, the practical position is:

• Dubai flights remain suspended until 3 August 2026.
• Scoot Jeddah flights remain suspended through 20 June 2026, with a further extension possible.
• The Riyadh launch stays at 1 September 2026.
• The ceasefire has not opened new transit paths, so rerouting options remain limited.

The ceasefire is a positive signal, but plan around the published suspension dates — Singapore Airlines has consistently pushed its restart dates back, not forward.

How to Check If Your Singapore Airlines Flight Is Cancelled

1. Check on Wego’s flight tracker — the fastest way to see real-time status for any Singapore Airlines flight. You can also check by airport at Wego’s flight tracking hub.
2. Use the official Singapore Airlines Flight Status page, which shows departure and arrival times, delays, and cancellations.
3. Log in to Manage Booking using your booking reference or e-ticket number and last name.
4. Check via the SingaporeAir mobile app (App Store / Play Store) to manage your booking on the go.

Your Options: Refund, Rebook, or Reroute

If your flight was cancelled, Singapore Airlines will re-accommodate you on an alternative flight or issue a full refund of the unused portion of your ticket — in cash to your original payment method, even on non-refundable fares.

If you no longer need to travel, take the full refund. If you still need to reach Dubai, Jeddah, or Riyadh, you can rebook for a date after the suspension — but bear in mind these dates have been extended repeatedly. For urgent travel, ask about rerouting through unaffected hubs, though options stay limited while Gulf airspace is restricted.

How to Get a Refund from Singapore Airlines

If you booked directly with Singapore Airlines

1. Go to the Singapore Airlines refund page and log in with your booking reference.
2. Select your cancelled flight and choose “Request Refund,” or use the Assistance Request Form on the same page.
3. Be explicit: request a cash refund to your original payment method.

Refunds are processed within 7 business days for credit card purchases and 20 business days for cash or cheque purchases. If yours hasn’t arrived in that window, follow up through the Help Centre.

If you booked through a travel agent or OTA

Contact your travel agent or online travel agency first — they hold your booking and must start the refund with Singapore Airlines on your behalf. You cannot refund a third-party booking through the SIA website. If your agent is unresponsive, contact SIA with your ticket number (starting with 618) to escalate.

How to Rebook Your Singapore Airlines Flight

• Log in to Manage Booking and retrieve your booking using your reference or e-ticket number and last name.
• Check the latest status on the official Flight Status page before making changes.
• If your flight was cancelled, SIA will offer re-accommodation on alternative flights.

If you booked through a travel agent or partner airline, contact that seller directly. For more help, use the official Help Centre or Contact Us pages.

If You’re Already Abroad

SIA’s Gulf routes are suspended well in advance, so passengers are rebooked or refunded ahead of travel rather than caught out at the airport.

If you’re already overseas and an onward SIA flight is cancelled, contact Singapore Airlines to be re-accommodated. As a Star Alliance member, it may rebook you on a partner such as Turkish Airlines or Thai Airways.

If nothing suitable is available soon, search for alternative flights to Singapore on Wego, book a hotel if you need to wait, and keep all receipts for your airline or insurer.

Your Passenger Rights

What you’re owed depends mainly on where your flight departs:

• Refund or re-routing: on any cancelled SIA flight you can choose a full refund of the unused portion or an alternative flight. This flows from SIA’s conditions of carriage and the Montreal Convention.
• Care while you wait: on flights from an EU or UK airport, EU and UK air passenger rights require meals, communication, and accommodation if you’re delayed overnight.
• Cash compensation: usually does not apply when the cause is “extraordinary circumstances” such as conflict or airspace closure — but your refund and care rights still stand.

Will Travel Insurance Cover This?

• Usually covered: trip cancellation and disruption when an airline cancels — including extra accommodation, meals, and transport if you’re stranded.
• The catch: many policies exclude “war and unrest,” and most won’t cover a trip booked after the conflict became a “known event.” Check your wording.
• Keep documents: your SIA cancellation notice, expense receipts, and rebooking correspondence.

For more detail, see our guide on whether travel insurance covers war-related flight cancellations.

Singapore Airlines Contact Information

Tips for Affected Travellers

1. Don’t panic-book replacement flights at inflated prices. With many airlines pulling Gulf services, fares on remaining routes are spiking. Unless your travel is genuinely urgent, wait for SIA to rebook you.
2. Always request a cash refund, not a voucher. Be explicit: “I want a cash refund to my original payment method.” You’re entitled to this when the airline cancels.
3. Document everything. Screenshot your cancellation notice, save all SIA emails, and keep receipts for any expenses — you’ll need these for insurance or reimbursement.
4. If you must travel urgently, consider indirect routes. Look at routing through hubs that still have Gulf connectivity, and use Wego’s flight tracker to see what’s operating.
5. If rebooking, choose flexible fares. The situation is volatile, and suspensions have been extended more than once. A changeable fare protects you if dates slip again.

Frequently Asked Questions

Can I get a full refund if Singapore Airlines cancels my flight?

Yes. Singapore Airlines says affected customers can get a full refund of the unused portion of their ticket. Request it through the SIA refund page or by contacting the airline directly.

How long will the Dubai cancellations last?

Singapore Airlines flights to Dubai are suspended until 3 August 2026, after the restart was pushed back from 1 June. The suspension has been extended multiple times, so further changes are possible. Check the SIA flight tracker on Wego for the latest status.

Are Scoot flights also affected?

Yes. Scoot has suspended its Jeddah services (TR796/TR797) through 20 June 2026, after extending earlier deadlines. A further extension is possible. Check Scoot’s official advisory page for the latest.

Is the Singapore–Riyadh launch still going ahead?

It has been postponed. Singapore Airlines moved the launch of its non-stop Singapore–Riyadh service (SQ498/SQ499) from 2 June to 1 September 2026, operating four times weekly on an Airbus A350. Passengers booked for June–August travel are eligible for rebooking or a full refund.

Does the US-Iran ceasefire mean flights will resume sooner?

Not at this stage. The ceasefire took effect on 8 April 2026 and was extended on 21 April, but it remains fragile — a drone and missile attack on Kuwait airport on 3 June briefly closed Kuwaiti airspace. Singapore Airlines has not brought any restart dates forward, so plan around the published suspension dates.

What if I booked through an online travel agency?

Contact your OTA first — they need to process the refund or rebooking through their system. If they’re slow or unresponsive, contact Singapore Airlines directly with your ticket number (starting with 618) and ask them to process the refund or change.

Can I rebook on another airline using my SIA ticket?

Singapore Airlines is part of the Star Alliance network, so in some cases it may rebook you on a partner carrier. Ask about this specifically when you contact them — don’t assume it will be offered automatically. If SIA can’t accommodate you, you may need to book a separate ticket and claim the cost back from SIA or your insurer.

Are Singapore Airlines flights to Europe affected?

Some Europe-bound flights that previously routed over Gulf airspace are taking longer paths to avoid the conflict zone. This can mean longer flight times, but flights are generally still operating. Check your specific flight status before travelling. For the wider network, see our Singapore Airlines flight status guide.

Sources

1. Singapore Airlines — Advisory on Flights Affected by the Middle East Situation
2. Scoot — Advisory on Flights Affected by the Middle East Situation
3. EASA — Conflict Zone Information Bulletin: Middle East and Persian Gulf
4. Singapore Airlines — Changes and Refunds
5. Singapore Airlines — Passenger Rights (Europe)
6. Mainly Miles — Singapore Airlines Delays Dubai Restart to August 2026, Drops A380
7. Mainly Miles — Singapore Airlines Pushes Back Riyadh Restart to September 2026
8. AeroRoutes — Singapore Airlines Moves Riyadh Service Resumption to Sep 2026
9. NPR — Kuwait Says Iranian Drones Hit Airport as Ceasefire Is Tested
10. Al Jazeera — Iranian Drone Hits Kuwait’s Main Airport

Disclaimer: Wego strives to ensure all information presented in this article is accurate and up to date at the time of publication. Travel policies, prices, visa requirements, and conditions can change rapidly. We strongly recommend verifying critical details with official sources before making travel decisions. Wego does not accept liability for any inaccuracies, oversights, or changes that may occur after publication.