The Tawakkalna app in Saudi Arabia is the Kingdom’s official super-app for government services. A single, free download that gives residents and visitors a digital ID, passport view, vehicle and driving licence cards, Hajj and Umrah permits, and access to over 1,000 government services from one screen.
If you live in the Kingdom, work here on an Iqama, or are flying in for Umrah, Hajj, or tourism, registering on Tawakkalna is the fastest way to handle paperwork without queuing at a counter. Here’s exactly how to download it, register correctly the first time, and use the services that actually matter.
What the Tawakkalna app in Saudi Arabia is and why you need it
The Tawakkalna app is built and operated by the Saudi Data and Artificial Intelligence Authority (SDAIA). Launched in May 2020, it has evolved into one of Saudi Arabia’s main digital government platforms, with more than 34 million users.
The app now consolidates services from dozens of ministries such as Interior, Health, Hajj, Transport, and Justice into one login. By the end of 2026, SDAIA aims to make all government services accessible through Tawakkalna under Vision 2030.
Who should register
- Saudi citizens — for digital ID, family services, and government transactions
- Residents (Iqama holders / expats) — for Iqama verification, work permit cards, vehicle and driving licence wallets, and family management
- Visitors on tourist, Umrah, Hajj, or business visas — for digital identity, permit access, and travel-related services inside the Kingdom
Carrying physical IDs is optional once Tawakkalna is set up. The digital cards are accepted as official proof at King Abdulaziz International Airport, hotels, and government offices across the Kingdom.
How to download and install Tawakkalna
The app is free on both iOS and Android. Download only from the official stores or the SDAIA Tawakkalna portal to avoid fake clones.
- iOS: Search “Tawakkalna” on the Apple App Store — the publisher must read “Saudi Data & Artificial Intelligence Authority”
- Android: Search “Tawakkalna” on the Google Play Store — the package ID is
sa.gov.nic.twkhayat - Web portal: Most app services are also available at ta.sdaia.gov.sa
The app supports English and Arabic — set your language at the first launch screen. You can change it later under Settings.
How to register on Tawakkalna (citizens, residents, and visitors)
Registration takes about five minutes and depends on your status. Pick the right user type at the start — switching later is a hassle.
For residents and Iqama holders
- Open the app and tap Register
- Select Citizen / Resident
- Enter your Iqama number and date of birth (use the Hijri date if your Iqama lists Hijri)
- Tap Next — a verification code is sent to the mobile number registered on Absher
- Enter the code, set a password, and confirm your residence location on the map
- Add dependants and domestic workers under your sponsorship if prompted
If your mobile number on Absher is outdated, the SMS code won’t arrive. Update it via the Absher portal first, then retry. Expats whose Iqama has expired can still register — SDAIA confirmed this in its official guidance.
For visitors (tourist, Umrah, Hajj, business visas)
- Open the app and tap Register
- Select Visitor / GCC Citizen
- Enter your passport number, nationality, date of birth, and mobile number
- Add your visa number when prompted — your account activates immediately
- Set a password and verify the SMS code
Visitors can register from outside Saudi Arabia before arrival, which speeds up entry processes and Umrah permit access. Since SDAIA’s August 2025 update, the app’s digital government services can be accessed from anywhere in the world — you no longer need a Saudi SIM to log in.
The services that actually matter — what to use Tawakkalna for
The home screen shows a digital wallet of cards plus a services menu. These are the ones residents and visitors use most.
Digital identity and documents
- Digital ID / Iqama card — accepted as official proof in place of the plastic card
- Passport view — your passport details and expiry are linked automatically
- Driving licence and vehicle registration — show police the digital version during traffic stops
- Work permit for residents
- National Address — required for online deliveries and many government forms
Hajj and Umrah services
Tawakkalna integrates with Nusuk for pilgrimage permits, prayer-time guidance, crowd-density updates at the Two Holy Mosques, and Rawdah visit slots. Hajj and Umrah permits issued through Nusuk appear directly in your Tawakkalna wallet — you don’t need a printout.
If you’re planning the trip, compare flight options and book hotels in Makkah or hotels in Madinah on Wego before applying for your permit.
Government and lifestyle services
- Pay traffic fines and check violations
- Renew vehicle registration and insurance
- Book health appointments via Sehhaty integration
- Issue and verify power-of-attorney documents
- Report suspicious aerial activity through the Ministry of Defense reporting service launched in March 2026
Linking Iqama, family members, and troubleshooting
Most issues come from mismatched data between Tawakkalna, Absher, and the Ministry of Interior records. Fix the source first, then retry.
Adding family members and dependants
Sponsors can add spouse, children, and domestic workers under their account. Go to Family > Add Dependant, enter the dependant’s Iqama or passport, and confirm via SMS. Their digital documents then appear in your wallet alongside yours.
Common problems and fixes
- SMS code not arriving: Update your mobile number on Absher, then retry registration
- “Iqama not found”: Confirm your Iqama is active on Absher; recently issued ones can take 24-48 hours to sync
- Login failed abroad: Ensure the app is updated to the latest version — worldwide access to digital government services launched in August 2025 and older builds don’t support it
- Wrong residence location: Update via Profile > National Address; this also corrects your Saudi Post record
If problems persist, contact SDAIA via the official Tawakkalna support email at [email protected] or use the Help tab inside the app for support in English or Arabic.
Frequently Asked Questions
Is Tawakkalna mandatory for visitors to Saudi Arabia?
It is not legally mandatory for short-stay tourists, but you’ll need it for Hajj and Umrah permit access, government services, and as a backup digital ID. SDAIA strongly recommends visitors register before or shortly after arrival.
Can I register on Tawakkalna without an Absher account?
Residents need a working mobile number registered on Absher to receive the verification code. Visitors register independently using passport and visa data — no Absher account required.
Does the digital Iqama on Tawakkalna replace the physical card?
Yes. The digital Iqama displayed on Tawakkalna is recognised as official proof of identity by Saudi authorities and accepted at hotels, banks, and checkpoints. You’re no longer required to carry the plastic version.
Can I use Tawakkalna outside Saudi Arabia?
Yes. Since SDAIA’s August 2025 update, Tawakkalna’s digital government services can be accessed worldwide — you can log in, view documents, and use most services from anywhere in the world, provided you have an active account.
Is Tawakkalna the same as Nusuk?
No. Nusuk is the dedicated platform for Hajj and Umrah bookings and permits, while Tawakkalna is the broader government services app. The two are integrated — permits issued on Nusuk appear in your Tawakkalna wallet.
Sources
- SDAIA — Smart Devices Applications
- Tawakkalna Portal — Official SDAIA
- Saudi National Portal — Tawakkalna Now Offers Digital Services Worldwide
- Saudi National Portal — Tawakkalna Integrates over 1,000 Government Services
- Saudi National Portal — Tawakkalna Passcode
- Saudipedia — Tawakkalna Application
- Apple App Store — Tawakkalna (SDAIA)
- Google Play — Tawakkalna (SDAIA)
- Absher — Saudi Ministry of Interior
Disclaimer: Wego strives to ensure all information presented in this article is accurate and up to date at the time of publication. Travel policies, prices, visa requirements, and conditions can change rapidly. We strongly recommend verifying critical details with official sources before making travel decisions. Wego does not accept liability for any inaccuracies, oversights, or changes that may occur after publication.
