This article has been reviewed by Wego’s editorial team to ensure that the content is up to date & accurate.

Updated March 2024

Consider a card that shows exactly who you are, like a piece that completes your life’s puzzle. In Kuwait, this is the Civil ID card provided by the Public Authority for Civil Information (PACI). It’s not just a piece of paper – it’s the way you access essential things you need, including government services, opening bank accounts, or applying for jobs.

In this article, Wego will explore the different methods available to collect your ID in Kuwait.

Kuwait Civil ID collection methods

You have the option to select from various methods for collecting your Civil ID in Kuwait. Let’s look at the various options for getting this critical identification paper.

PACI Kuwait Civil ID collection

The Public Authority for Civil Information (PACI) is responsible for issuing and managing Civil IDs in Kuwait. If you’re looking to collect your Civil ID, you have options to do so from any of their branches spread across Kuwait. Here’s how:

  • begin by visiting the Public Authority for Civil Information’s Appointment Reservation portal.
  • enter the necessary details on the Meta platform.
  • select the icon for the service.
  • choose the services within the preferred sector.
  • click on the icon for the card-receiving application.
  • set a date for reserving the civil card collection.
  • specify appointment details, including date and time.
  • on your appointment day, head to the PACI at the scheduled time.
  • once at the branch, provide your documents and wait for your turn. An officer will validate your information, capture your photo, and take your fingerprints. After the verification process, you’ll receive your Civil ID.

PACI Kuwait Civil ID delivery

The PACI has rolled out a civil card delivery service to simplify citizens’ and residents’ civil card collection without requiring PACI branch visits. Here’s a step-by-step process:

  • visit the official Public Authority for Civil Information (PACI) delivery website.
  • agree to the terms and conditions, then click Start Service.
  • follow the prompts and input the necessary information, including the Serial Number, Civil ID Number, and delivery details.
  • complete the subsequent payment steps and click Payment Confirmation.
  • secure your transaction by printing the receipt or saving it as a PDF.

Machine Kuwait Civil ID collection

If you wish to receive your civil card without visiting one of the branches of the Public Authority for Civil Information, you can easily do so using the smart card receiving machine. Here’s how:

  • start by going to the PACI office for card collection.
  • place your old civil card in the designated slot on the smart card receiving machine.
  • allow a moment for the card to be processed.
  • once processed, retrieve your new card from the “Receive the Card” slot located at the bottom left of the machine.

Kuwait Civil ID collection timings

For looking to collect their Kuwait Civil ID, as per information from multiple sources, provided below are the timings to remember for various locations:

Head Office (South Surra):

  • card delivery (morning): 8 AM – 1 PM
  • card delivery (afternoon): 3 PM – 7 PM
  • Kuwaiti appointments: 8 AM – 1 PM
  • non-Kuwaiti appointments: 2 PM – 7 PM

Al Ahmadi – South Sabahiya:

  • card delivery (morning): 8 AM – 1 PM
  • card delivery (afternoon): 3 PM – 7 PM
  • booking system appointments: 8 AM – 1 PM

Al Jahra Office:

  • card delivery (morning): 8 AM – 1 PM
  • card delivery (afternoon): 3 PM – 7 PM
  • booking system appointments: 8 AM – 1 PM


[Total: 184 Average: 4.7]