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Updated May 2024

Having long layovers between your connecting flights can be quite a hassle. To help passengers break from the hassle of long layovers, Emirates has launched the Dubai Connect service offering complimentary hotel accommodation to the transit passengers in Dubai.

Keep reading as Wego explores all about the Dubai Connect service, which offers complimentary hotel stays, meals, and lounge access for transit passengers.

What is the Dubai Connect?

Some passengers travelling through the Dubai International Airport (DXB) have long layovers between their flights. For such passengers, Emirates offers a complimentary hotel service called Dubai Connect. The service can most definitely be a great and efficient way to get through a long layover in Dubai comfortably, as it includes a hotel room and meals.

Who can avail of this service?

The Dubai Connect service is available to passengers booking in all classes (first-class, business class, and economy) whose transit time exceeds 10 hours. The booking has to be made at least 24 hours before the passengers’ incoming flight to Dubai.

Please note that passengers can only book the complimentary Dubai Connect service as long as there are no better connection times for their itinerary. This means that to qualify for the Dubai Connect service, the connecting flight on the passengers’ itinerary or stopover time in Dubai must be the shortest one available.

Furthermore, the major restrictions are that both your inbound and outbound flights to and from Dubai must be Emirates flights (marketed by Emirates or Qantas). Codeshare flights are otherwise not eligible for this program.

Emirates-marketed flights operated by FlyDubai may also qualify for Emirates Dubai Connect, but only if the flights arrive and depart from Terminal 3.

Your itinerary must be booked as a single ticket issued on Emirates ticket stock, meaning your ticket number starts with 176.

How to book Dubai Connect service?

To take advantage of our Dubai Connect service, you must meet all the travel and testing requirements for entry into Dubai and your final destination.

The Dubai Connect service can easily be added to your online flight booking by following specific steps. Passengers booking through the Emirates website can follow these steps to book their Dubai Connect service:

  • book your flights, then use your surname and reference number to log in
  • go to our Manage section and choose Dubai Connect
  • add the service at least 24 hours ahead of your flight to Dubai

Please note that young flyers under 18 can use the Dubai Connect service as long as they are travelling with an adult passenger. You can check out the Dubai Connect terms and conditions here.

What are the services offered?

Dubai Connect offers Emirates passengers a complimentary night’s stay in a hotel, ground transfers to and from the airport, and meals at the hotel.

The Dubai Connect booking also includes a complimentary visa on arrival, subject to UAE Immigration approval.

Moreover, passengers who qualify for Dubai Connect but cannot leave the airport will be given access to the Emirates Dubai Connect airport lounge.

What hotel is used for Dubai Connect?

Your hotel is determined by your ticketing class and available rooms in each of the hotels.

There aren’t specific hotels that are guaranteed for Emirates Dubai Connect. However, most commonly, the airline puts passengers up at the Copthorne Hotel Dubai, the Le Méridien Airport Hotel Dubai, the Arabian Park Hotel Dubai, or another alternative at the discretion of Emirates.

What is the cost of the service?

The Dubai Connect service is free and offered to transit passengers who meet the eligibility criteria mentioned above.

However, passengers may be asked to provide their credit card details when checking in to their hotel for incidentals. The passengers will additionally be provided with transfers, meal vouchers, and a hotel room.


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