Musaned is Saudi Arabia’s official digital platform for recruiting and managing domestic workers, run by the Ministry of Human Resources and Social Development.
From 1 January 2026, all employers must pay domestic worker salaries through Musaned’s electronic wage system, and a new Work Interruption service is now live.
What Is Musaned?
Musaned is the unified electronic platform run by the Ministry of Human Resources and Social Development (MHRSD). It handles every step of hiring a domestic worker in Saudi Arabia.
The platform replaces in-person visits to recruitment offices. Employers can issue visas, sign contracts, pay salaries, and resolve disputes online.
Musaned covers three core functions: e-visa issuance, e-contracts, and e-Tawtheeq (contract attestation). It also lists every licensed recruitment office in the Kingdom along with ratings and reviews.
The platform is available in Arabic and English, and the worker-facing app supports source-country languages used by domestic workers in the Kingdom.
You can access Musaned through the official website or its mobile app on Google Play and the App Store.
How to Sign Up on Musaned
Creating an account on Musaned takes a few minutes. You will need either a Saudi national ID or an Iqama number.
Steps to Register as an Employer
- Visit the Musaned website and click Log in.
- Select Sign up.
- Enter your national ID or Iqama number.
- Add your email address and create a password.
- Accept the terms and conditions.
- Click Create Account and verify your email.
Once verified, log in to access visa, contract, and salary services.
Steps to Register a Recruitment Office
Recruitment offices register via tawtheeq.musaned.com.sa/rf. You will need your country, city, Enjaz office name, license number and copy, the responsible person’s ID, contact details, and an Enjaz e-wallet account.
Documents You Need Before You Apply
Musaned will not let you complete a visa request without verified personal and financial details. Get these ready before you start the application.
- National ID or valid Iqama for non-Saudi employers
- Active Absher account linked to your phone number
- Family registration record proving household status
- Salary certificate from your employer to meet the minimum income threshold
- Proof of housing (title deed or tenancy contract)
- Bank account or approved digital wallet for wage transfers
- Mobile number and email registered to your ID
Eligibility rules also limit how many workers a single household can sponsor based on family size and declared income. The system flags ineligible applications automatically.
Key Services Offered by Musaned
Musaned brings the full recruitment journey under one digital roof. Each service is built to cut paperwork and reduce disputes between employers and workers.
Domestic Worker Visa
Employers can apply for a domestic worker visa directly through Musaned. The unified visa fee is SAR 2,000 per worker, paid through Sadad or an ATM linked to your Absher account.
People with disabilities are exempt from the SAR 2,000 fee, as approved by the Ministry of Human Resources.
Recruit a Domestic Worker
You can choose between two recruitment routes on Musaned:
- By preferences: Set your requirements and licensed offices send back matching CVs and price quotes.
- Maarofa service: Hire a worker you already know by name. This is currently available for female workers from the Philippines, Kenya, and Sri Lanka.
Once you accept an offer, payments are made securely through Visa, Mastercard, or Mada inside the Musaned platform.
E-Contracting and Attestation
Every contract is signed electronically and attested through Musaned’s e-Tawtheeq system. This locks in the agreed salary, working hours, and job duties for both parties.
Wage Protection (Mandatory From 2026)
From 1 January 2026, all domestic worker salaries in Saudi Arabia must be paid electronically through Musaned. The rule applies to every household employer, regardless of how many workers they employ.
Employers must open an approved digital wallet or bank account for each worker and pay the contracted amount at the end of each Hijri month. Workers receive a Mada-branded debit card to withdraw cash or remit money home.
According to Arab News, the Wage Protection Service is now mandatory across the entire domestic workforce after a phased rollout that started in mid-2024.
Work Interruption Service
Launched in February 2026, the Work Interruption service lets employers formally report workers who stop reporting to duty. It offers two procedures: contract termination due to work interruption, or labour transfer to a new employer.
Musaned for Domestic Workers
Musaned is not just an employer tool. It serves the worker side too, with a dedicated app and account.
Domestic workers can view their contract, track salary payments, raise complaints, and request a transfer directly from their phone. The worker app is available on Google Play.
Each worker gets login credentials linked to their Iqama. The Mada card and digital wallet sit inside the same account, making it easy to send money home through licensed remittance corridors.
Recruitment Costs by Nationality
The SAR 2,000 visa fee is fixed, but total recruitment costs vary by country. The MHRSD caps maximum charges that licensed offices can bill for sourcing workers.
| Source Country | Maximum Recruitment Cost (SAR) |
|---|---|
| Philippines | 14,700 |
| Sri Lanka | 13,800 |
| Bangladesh | 11,750 |
| Kenya | 9,000 |
| Uganda | 8,300 |
| Ethiopia | 5,900 |
According to Gulf News, Musaned currently allows recruitment from around 33 source countries, including India, Pakistan, Egypt, Sudan, and Uzbekistan.
Filing a Complaint or Resolving Disputes
Both employers and workers can file complaints directly through Musaned. The platform routes the issue to the relevant licensed office or labour committee.
Common complaint categories include delayed visa processing, contract breaches, recruitment office misconduct, and wage disputes. Each case gets a tracking number and a documented response timeline.
If the case is not resolved on Musaned, it can be escalated to the MHRSD’s Labour Disputes Settlement Authority. The 920002866 helpline handles urgent complaints in Arabic and English.
Common Mistakes to Avoid
New employers often run into the same set of issues. Most are easy to dodge if you know what to watch out for.
- Paying salaries outside Musaned. From 2026, cash-only payments breach the Wage Protection rules and can void the contract.
- Using unlicensed recruitment offices. Always check the office is listed on Musaned with a valid rating before paying anything.
- Skipping the e-contract before the worker arrives. The contract must be attested through e-Tawtheeq, not signed on paper.
- Ignoring the 60-day rule. If a contract ends, action must be taken within 60 days to avoid Iqama violations.
- Paying offline fees to brokers. All recruitment payments go through Musaned’s secure gateway. Side-payments are unauthorised.
- Not insuring the worker. Domestic worker insurance is mandatory and is bookable through the platform.
Musaned Recruitment Offices and Contact
Musaned lists every licensed recruitment office on its official site, complete with star ratings, contact details, and complaint history. Always pick a licensed office to avoid fraud and unauthorised fees.
Musaned customer support:
- Phone: 920002866
- Email: [email protected]
- X (Twitter): @Musaned_DL
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Frequently Asked Questions
Is paying through Musaned mandatory in 2026?
Yes. From 1 January 2026, all employers in Saudi Arabia must pay domestic worker salaries electronically through Musaned-approved channels. Cash payments alone no longer meet the wage protection rules.
How much does a Saudi domestic worker visa cost?
The unified domestic worker visa fee is SAR 2,000 per worker, paid through Sadad or an ATM. People with disabilities are exempt from this fee.
What is the Work Interruption service?
It is a Musaned service launched in February 2026 that lets employers legally end contracts when a domestic worker stops reporting for duty, or transfer the worker to a new employer.
Which countries can I recruit a domestic worker from?
Musaned currently approves around 33 source countries, including the Philippines, Sri Lanka, Bangladesh, Kenya, Uganda, Ethiopia, India, Pakistan, Egypt, Sudan, and Uzbekistan.
Can I recruit a specific worker by name?
Yes, through the Maarofa service. It currently allows employers to recruit female domestic workers from the Philippines, Kenya, and Sri Lanka by name, at reduced cost.
Can a domestic worker file a complaint on Musaned?
Yes. Workers have their own Musaned account and can raise complaints, track salary payments, and request transfers directly from the worker app, available in multiple languages.
Sources
- Musaned Official Platform
- Ministry of Human Resources and Social Development
- Musaned Domestic Work Visa
- Arab News: Mandatory Salary Transfers via Musaned
- Arab News: Work Interruption Service
- Gulf News: Reduced Recruitment Fee Caps
- Khaleej Times: Mandatory E-Salary 2026
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