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Updated April 2024

As the tourism industry still struggles to reach normalcy, amidst the constantly changing travel scenarios, restrictions, travel bans and new variants, air carriers across the globe have been adopting several measures to ease flying. Many airlines, including Etihad, have been offering ticket refunds for flight cancellations due to government orders or other COVID-19-related issues.

Keep reading with Wego to learn more about the Etihad refund policy, cancellation procedure, and conditions for refund.

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Etihad cancellation and refund policy

Before you cancel your booking, you must ensure that your ticket is refundable (with or without cancellation fees). Your ticket should have been issued more than 5 days ago and purchased using a single credit card.

All refunds are automatically processed to the same card you used to purchase your ticket and will take around 14 to 30 working days to appear on your card or bank statement. Please note that all refunds are subject to the fare rules of your original ticket. Your bank may also charge you an additional processing fee.

Etihad Airways refund conditions

All air tickets have fare conditions attached to them which determine the price and refundability of that ticket. Thus, more restricted fare rules will apply if you have selected multiple fare choices while booking your ticket.

The most common conditions to be aware of are whether a ticket is refundable and whether additional charges will be imposed if your travel plans change. Please note that you can only get a refund from Etihad if you hold a refundable ticket. You can request a ticket refund anywhere between 96 and 24 hours before your flight departure time.

Passengers can exchange their bookings up to 2 hours before departure. Bookings completed by credit/debit card 5 days after ticket issuance will be eligible for an online refund until 2 hours before departure.

Etihad cancellation fee

Depending on the route and fare that you’ve booked, you may be charged a fee to change or cancel your flight:

You will be subject to additional restrictions if you have booked multiple fares.
All refunds will be subject to the fare rules of your original ticket.
In case of any changes or cancellations within 96 hours of your flight, you will be liable for an additional 10% fee.
You will not be charged a change or refund fee in the unfortunate event of the death of a guest or an immediate family member (official documentation is required).
If you miss your flight, you will be subject to a no-show and change fee.

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How to apply for Etihad Airways cancellation?

You can apply for booking cancellation online or by contacting the Etihad Contact Centre for flight cancellation and refund assistance.

Online cancellation

Head to https://www.etihad.com/
Enter your Etihad Airways login credentials and click on the ‘Login’ button.
Click on the Flight/Hotel/Car tab
Select the ‘Manage Etihad Airways Reservations’ link
Then click on ‘Etihad Airways Cancel Reservation.’
Enter your booking reference, first name, and last name
Retrieve booking
Select and cancel your flight

If you do not have an Etihad Airways account, you can directly visit the Etihad Airways cancellations web page and enter your booking reference and name. Then click on ‘Continue’ and follow the same procedure.

Cancellation through Etihad contact centre

To cancel your booking via the Etihad contact centre, you can get in touch with their reservation agents near you. In case you have a partially-used ticket, you can request a change of flight (service fees may apply).

You can also contact the Etihad Airways Reservations Department at +971 600 555 666 (toll-free number) for any queries related to your flight ticket cancellation, reservation fare, or refund.

How to apply for Etihad Airlines refund?

To process a refund:

Head to https://www.etihad.com/
Click on ‘Manage my Booking.’
Enter your booking reference and last name
Head to the ‘my trips’ section and select the flight for a refund
You will then be redirected to the payment section, where you can view all deducted amounts from your fare.
Click submit and wait for your refund to be processed.

How to check your Etihad Airways refund status?

To verify your refund status, you will need to head over to the Etihad Airways booking page and follow the procedure mentioned below:

Head over to ‘Manage my Booking.’
Enter your booking reference and last name
Select the flight you have cancelled and click on the refund tab
Enter the cancellation date and click on ‘next.’
Click on ‘refund status’ and check your refund details after entering your booking reference.

For further details, please refer to the Etihad refund and cancellation policy on the Etihad Airways portal.