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Updated August 2023

Pakistan International Airlines (PIA), renowned for its legacy and commitment to passenger comfort, stands as a reliable bridge between destinations. With a focus on flexibility, PIA’s refund and reschedule policies cater to the evolving needs of travelers, ensuring a seamless and hassle-free journey, be it domestic or international.

Keep reading to learn more about the PIA refund policy, cancellation procedure and conditions for refund, as Wego encompasses all the relevant details.

PIA refund and cancellation policy

When reserving a PIA flight, it’s essential to understand the prerequisites before or after your purchase. This is particularly crucial concerning ticket refundability and potential fees for altering your travel arrangements. Diverse fare categories come with distinct terms that also differ based on your itinerary. Always consult your travel or reservations agent to clarify the terms relevant to your booked flight.

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PIA refund and cancellation conditions

PIA’s refund policy hinges on fare class distinctions and cancellation timelines. Refund requests are made online, though cancellations may incur fees as per fare rules.

Passengers who have secured web tickets through PIA enjoy the provision of Change of Booking (COB) in adherence to the airline’s established terms and conditions. However, it’s important to note that web tickets hold specific restrictions – they are non-transferable, non-endorsable, non-reroutable, and non-exchangeable.

Domestic flights

For travelers embarking on domestic journeys, PIA’s policies are designed to offer clear guidelines and streamlined processes:

  • penalties are applicable per adult, child, and infant occupying a seat.
  • no-show charges become relevant post-flight departure.
  • charges or penalties are imposed in conjunction with any fare differences due to factors like seasonal changes or class upgrades.
  • utilizing flight coupons out of sequence renders refund inapplicable.
  • for passenger demise or medical illness (official documents/medical certificate needed), no charges or penalties are imposed.
  • if a passenger is a no-show and requests a refund or booking change, only the higher of the two penalties or charges will be applicable.

Here are the PIA refund and cancellation charges for domestic flights:

Economy Cabin

  • refund: PKR 3,000
  • cancellation/reschedule:
    • before departure: PKR 2,000
    • after departure/no-show: PKR 3,000

Executive Economy Cabin

  • refund: PKR 3,000
  • cancellation/reschedule:
    • before departure: PKR 2,000
    • after departure/no-show: PKR 3,000

Business Cabin

  • refund: PKR 3,000
  • cancellation/reschedule:
    • before departure: PKR 2,000
    • after departure/no-show: PKR 3,000

Exemptions

No-show or refund charges will be waived under the following circumstances:

  • flight cancellation
  • inability of PIA to provide previously confirmed space
  • misconnection due to late arrival of a PIA flight
  • flight delay exceeding 3 hours
  • omission of a scheduled stop

International flights 

When embarking on journeys that span continents, having a clear understanding of Pakistan International Airlines’ (PIA) policies regarding international ticket refunds and cancellations is essential. These policies offer travelers a structured framework to adapt to changing plans while ensuring a smooth and informed travel experience.

The given conditions apply when refunding or canceling international tickets:

  • penalties are applicable per adult, child, and infant occupying a seat.
  • no-show charges become relevant post-flight departure.
  • additional charge(s)/penalty(ies) will be imposed alongside fare differences due to seasonal changes, class upgrades, or other factors
  • utilizing flight coupons out of sequence renders refunds inapplicable.
  • no charge/penalty is applied in case of passenger death or medical illness (official documents/medical certificate required)
  • if a passenger is a no-show and requests a refund or booking change, only the higher of the two penalties or charges will be applicable.
  • failure to use a reserved seat on any part of the itinerary might lead to the cancellation of subsequent segments
  • change of booking charges for international tickets do not apply to reservation changes on domestic flights within Pakistan

The fees for refund and cancellation on international tickets vary from country to country. These fees for PIA international travel tickets are levied based on a multifaceted framework. They encompass penalties per passenger, no-show charges, and supplementary charges that account for fare discrepancies arising from factors such as seasonality changes, class upgrades, or other specific conditions.

Therefore, to be aware of the region or state-wise refund and cancellation charges, refer to the following PIA official website: https://www.piac.com.pk/booking-conditions. It presents a comprehensive account of not only the refund/cancellation rates but also the timeframes within which no penalties are administered.

Stretcher case

A stretcher case is where a passenger requires medical attention or assistance that goes beyond the standard facilities provided on a commercial aircraft. It involves a passenger who is unable to travel in a regular seat due to a medical condition, injury, or illness that requires lying down or being transported on a stretcher.

The following are the cancellation policies for stretcher cases:

  • no refund/cancellation charges if booking is canceled 24 hours prior to departure.
  • refund/cancellation within 24 hours of flight departure incurs a 10% fare charge.
  • exemption from cancellation or no-show charges is granted upon providing a death certificate in case of passenger demise.

How to apply for PIA refund and cancellation?

Online refund and cancellation

Customers can effortlessly obtain refunds for their web tickets within 3-5 working days through the online “My Booking” option. 

PIA contact center

Alternatively, you can connect with PIA Contact Centre at (+92‐21)‐111‐786‐786 to initiate reservation cancellation and then email PIA’s Web Refund unit at [email protected]. This process, requiring the web ticket receipt and the last four digits of the payment card, typically takes 10-15 working days

“My Booking” link may not support those reservations which may have been canceled by customers through PIA Contact Center or Ticket Office. It is important to note that for refunds related to involuntary cases, no-show scenarios, or canceled bookings, you are advised to reach out to [email protected].

In case of further queries, you may visit PIA official website for answers at https://www.piac.com.pk/faqs

 

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