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Updated October 2020

To combat the Coronavirus epidemic, most countries are currently discouraging travel. If you have existing travel plan affected by policy changes, travel bans, or are planning to make a booking, here’s a list of our partner airlines that have introduced flexible booking policies so you can plan your trip in peace:

 

Airline Selection Menu

AirAsia

Applicable for all existing flight bookings

Reschedule policy
For travel date up to 31 December 2020:
– You can change your flight date without additional charges for unlimited times to any date before 31 December 2020. The change is subject to seat availability and fare difference.
– Alternatively, you can retain the value of the flight booking in your AirAsia BIG Member account for future travel to be redeemed within 730 calendar days (2 years) from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.

View full policies here

Follow the airlines official account here

American Airlines

Applicable for domestic and international trips

Reschedule policy
American Airlines has eliminated all change fees for First, Business, Premium Economy and Main Cabin tickets for all domestic and short-haul international flying.

If your travel plans change, you can keep the full value of your original ticket but will need to pay the fare difference if your new flight is more expensive. If your new flight is less expensive, you’ll get the fare difference in the form of a voucher to use on a future trip.

View full policies here

Follow the airline’s official account here

Bangkok Airways

Applicable for domestic routes
Applicable for Web Saver Fares

Reschedule policy
For travel date up to 31 October 2020:
Date, flight, or class reschedule is permitted within travel restriction without fee. The new itinerary fare must be equal or higher.

View full policies here

Follow the airline’s official account here

British Airways

Applicable for domestic and international trips

Cancellation policy
For booking made from 3 March 2020 onwards with travel date until 31 August 2021:
– You can cancel and get a refund in the form of travel voucher for future travel.
– The voucher is valid until 31 August 2021.

Reschedule policy
For booking made between 3 March onwards and the travel date is until 31 August 2021:
– You can change the dates and destination of your booking without incurring a change fee.
– Fare difference applies.

View full policies here

Follow the airline’s official account here

Cathay Pacific

Reschedule policy
For new bookings made up to 31 December 2020:
– You can make unlimited changes to a new date or a new destination without change fee.
– The trip must be completed within one year of your original ticket issuance date.

View full policies here

Follow the airline’s official account here

Cebu Pacific

Applicable for domestic and international trips

Cancellation policy
For cancelled flight or voluntary cancellation:
– You have the option to put the full cost of your ticket in Travel Fund. This fund is valid for 2 year.
– This can be used to book flights up to 12 months ahead, for as long as the transaction is made before expiration.

Reschedule policy
For new bookings or existing bookings:
– You can apply for unlimited rebooking without paying any rebooking or change fees.
– Available for travel until November 30, 2020.

View full policies here

Follow the airline’s official account here

Delta Airlines

Applicable for domestic and international trips

Cancellation policy 
For travel date up to 31 March 2021:
– You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket through 31 December 2022.

For bookings made up to 31 December 2020:
– You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date.

Reschedule policy
For travel date up to 31 March 2021:
– You may make a one-time change and change fee or Award redeposit fee will be waived.

For bookings made up to 31 December 2020:
– Change fee will be waived.

View full policies here

Follow the airline’s official account here

Emirates Airlines

Applicable for domestic and international trips

For ticket booked on/before 30 September 2020 and on/after 1 October 2020 for travel on/before 31 March 2021:
– You will be eligible for a refund or to receive travel voucher for rebooking in the future. The travel voucher will be valid for one year from the date of issue, and you can use it for flights or other Emirates products and services up to its value and can be extended for another year.
– You can also choose to keep your ticket and extend its validity to 24 months from the date of your original booking.

View full policies here

Follow the airline’s official account here

Ethiopian Airlines

Applicable for domestic and international trips
Applicable for both refundable and non-refundable tickets

Cancellation policy
For tickets issued before 30 September 2020 with a travel date between 01 March 2020 to 30 November 2020
– Fully unutilized tickets and/or partially utilized tickets will be valid for travel until 31 December 2021 (i.e. travel date must be on/before 31 December 2021)
– You can turn fully unutilized tickets and/or partially utilized tickets into travel vouchers. The validity of the travel voucher will be one year from the date of issuance of the voucher. Travel vouchers are issued per  the passengers name and are non-transferable.

Reschedule policy
For tickets issued before 30 September 2020 with a travel date between 01 March 2020 to 30 November 2020- Reschedule fee is waived.
– Unlimited changes are permitted free of charge if flight has not started operation or if the flight resumption date is rescheduled by Ethiopian Airlines.
– For Ethiopian operational flights, free change is allowed only once.
– New travel dates can be any date on/before December 31, 2021
– Rerouting to a new destination is allowed. Fare difference, fees, and taxes will apply.

View full policies here

Follow the airline’s official account here

Etihad Airways

Applicable for domestic and international trips

Cancellation policy
For tickets issued before 31 December 2020 with travel date before 31 March 2021:
– You are eligible for a refund in the form of travel credit with the same value as your ticket.

Reschedule policy
For tickets issued before 31 December 2020 with travel date before 31 March 2021:
– Change fee will be waived for multiple changes.
– You can change the date of your trip or the destination within a specified zone.
– The travel date must be on/before 31 October 2021.
– Fare difference will be waived for if you travel travel within the same zone before 31 March 2021.

View full policies here

Follow the airline’s official account here

Flydubai

Applicable for domestic and international trips

Cancellation policy
For passengers whose flights are canceled:
– You are eligible for a refund in the form of Flydubai voucher.
– The voucher is valid for 12 months from the date it is issued.

For passengers who would like to change their plan:
– You are eligible for a refund in the form of Flydubai voucher and normal fare rules will apply.
– The voucher is valid for 12 months from the date it is issued.

Reschedule policy
For passengers whose flights are canceled:
– You can rebook, free of charge, to travel up to 60 days from your original date of travel.
– If you choose to rebook more than 60 days from your original date of travel, any difference in fare will apply.

View full policies here 

Follow the airline’s official account here

Flynas

Applicable for domestic trips

Cancellation policy
For travel date until 31 October 2020:
– Full amount will be saved as credit under the same booking reference
– The credit is valid for up to 1 year starting from cancellation date, and can be used for any Flynas domestic and international destinations

Reschedule policy
For travel date until 31 October 2020:
– Reschedule fee will be waived, only for one time change.
– You can change the flight to any date up to 31 December 2020. Fare difference may apply.

View full policies here

Follow the airline’s official account here (content in Arabic)

Garuda Airlines

Applicable for domestic and international trips, except for Middle East and Africa

Cancellation policy
For travel date up to 31 December 2020:
– You are eligible for a refund in the form of voucher.
– Voucher is valid until 30 December 2021. The voucher can be utilized for Garuda Indonesia flight or other Garuda Indonesia products.

Reschedule policy
For travel date up to 31 December 2020:
If you want to reschedule to another date, you can do so without any additional charge for one time change. This change applies only to the same route and same cabin of flight (regardless of the fare class) to dates outside blackout period until 31 December 2021. If the new travel dates fall on blackout period, fare differences and taxes apply.
– If you want to reroute to a new destination, you can do so without any additional charge. This applies to a flight of equal or lesser value.
– If you haven’t decided on a new itinerary, you may extend your ticket validity until 31 December 2021.
– For code-share flights with other airline, rescheduling must be to the same fare-class. For a different fare-class, there will be additional charge

View full policies here

Follow the airline’s official account here

Gulf Air

Applicable for domestic and international trips

Reschedule policy
For all bookings until 31 December 2020 regardless of travel date:
– Change fee will be waived and unlimited changes are allowed for future departure dates on the same route.
– Fare difference may apply and there will be no refund if the fare on new departure date is lower.

View full policies here

Follow the airline’s official account here

Jetstar Airways

Applicable for domestic trips within Australia

Rescheduling policy
For travel booking up to 30 September 2020 and travel date up to 15 December 2020:
– You can change the date of your travel without paying change fee

View full policies here

Follow the airline’s official account here

Kuwait Airways

Applicable for domestic and international trips

Reschedule policy
For travel date up to 31 December 2020:
– Refundable/Non Refundable tickets are permitted to re-issue/re-route without charging reissue/rerouting penalty fees.​
– Companion offer tickets are allowed to re-book/re-issue their tickets without Reissue Penalty Fee.

View full policies here

Follow the airline’s official account here (content in Arabic)

Malaysia Airlines

Applicable for domestic and international trips
Applicable for refundable and non-refundable tickets

Cancellation policy
For booking made on/before 30 June 2020 for travel during 2020/2021:
– Cancellation fee will be waived for partially used and totally unused tickets
– A travel voucher will be issued for your next travel to be booked by 30 June 2021 and to be completed by 31 December 2021.

Reschedule policy

For booking made on/before 30 June 2020 for travel during 2020/2021:
– Unlimited changes are permitted and all change fees will be waived.

View full policies here

Follow the airline’s official account here

Philippine Airlines

Applicable for domestic and international trips

Cancellation policy
For passengers whose flights are affected by COVID-19 cancellations or travel ban:
– You are eligible for refund without penalties.
– You also have the option to convert the unused value of your ticket plus an additional 10% of the unused base fare to a voucher for future use. The voucher is valid for one year and can be extended to another one year.
– Benefit is available only among passengers who have not made previous changes to their booking.
– Requests must be made until 31 March 2021

Reschedule policy
For passengers whose flights are affected by COVID-19 cancellations or travel ban:
– You get unlimited rebooking once without penalties and without fare difference.
– For first rebooking: No fare difference (same cabin class, travel on or before 31 March 2021 or ticket validity, whichever comes first), applicable government taxes may be collected. Requests must be made until 31 March 2021
– For succeeding rebookings: Fare difference and taxes may be collected. Cancel at least 24 hours before your flight to avoid no show fee (fare rules and conditions must be based on the original booking class, travel completed until 30 June 2021, or ticket validity, whichever comes first).

For flights not affected by COVID-19 cancellations, booking made until 31 September 2020 onwards:

© Philippines Airlines

View full policies here

Follow the airline’s official account here

Qantas

Applicable for domestic and international trips

Cancellation policy
For flights on/before 31 October 2020:
– You are eligible for a refund in the form of flight credit equivalent to the value of your ticket.
– The flight credit is valid for booking and travel by 31 December 2022.
– Fare difference and change fee may apply when you’re ready to rebook.
– if your original booking was made before 30 April 2020 for travel on a Qantas flight between 31 January and 31 October 2020, you’re eligible to use your flight credit for multiple bookings. Just book your Qantas flights and ensure all travel is completed before 31 December 2022.

For flights after 31 October 2020:
–  Your flight credit is valid for booking and travel within 12 months from your original booking date.

View full policies here

Follow the airline’s official account here

Qatar Airways

Applicable for domestic and international trips

Cancellation policy
For bookings made on/before 31 December 2020,
– You are eligible for a refund in the form of travel voucher for future travel.
– The voucher is valid for two years from its issuance date.

Reschedule policy
For bookings made on/before 31 December 2020,
– You can get unlimited reschedule to your travel date free of charge for travel until 31 December 2021.
– You can change your origin to another city within the same country or any other destination we fly to within a 5,000 mile radius of your original destination.

View full policies here

Follow the airline’s official account here

Royal Dutch Airlines

Cancellation policy
For flight date on/before 31 March 2021:
– You can get a refund in the form of a travel voucher.
– The travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, and Virgin Atlantic.

Reschedule policy
For flight date on/after 1 April 2021:
– You will not have to pay change fee
– You can change your travel dates if the same booking class is available. However, a fare difference might still apply.

If you would like to change the destination:
– You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways.
– Change fee is waived. Fare difference may apply.

View full policies here

Follow the airline’s official account here

Royal Jordanian

Applicable for domestic and international trips

Cancellation policy
For travel date up to 31 October 2020, you have a few choices:
– Travel voucher (Good for travel) valid for two years from day of issuance.
– Refundable Voucher for the unused value of the ticket valid for 1 year from day of issuance
– Voucher/EMD value can be used by the passenger’s family members (consent to be submitted when requesting this option).
– Refund can be processed according to RJ’s ticket terms and conditions.

Reschedule policy
For travel date up to 31 October 2020, you have a few choices:
– Reservation date change penalties will be waived if the flights are cancelled due to airport closure.
– Discount on the difference in fare will be applied.
– Passengers can request to re-validate their tickets on any date before 31 December 2020, but the processes of the re-validation should be done on/before 8 September 2020

View full policies here

Follow the airline’s official account here

Saudia

Applicable for domestic and international

Cancellation policy (Domestic trips)
If your flight is cancelled due to COVID-19:
– You are not required to take any action.
– Your ticket will be available for one year for use in the same cabin/class with no fare difference, even if used in a peak period.

For any confirmed reservation:
– You have the option to keep the passenger Ticket/EMD as credit valid to be used in the same route and class of service without any restrictions to the new date of travel.
– The ticket is valid for one year considered only from the commencement of the specified date of travel ticket.
– Ticket and EMD refund fees and restrictions apply.

Reschedule policy (Domestic trips)
For all domestic flight tickets with confirmed bookings for future travel:
– Rerouting fees will be waived for one time change. Fare difference may apply.
– Revalidation/Reissue/No-show/Go-show fees or fare difference will be waived for the same class of service.

Cancellation policy (International trips)
If your flight is cancelled due to COVID-19:
– You are not required to take any action.
– Your ticket will be available for one year for use in the same cabin/class with no fare difference, even if used in a peak period.

For any confirmed reservation:
– You have the option to refund ticket without fees (except for E3 security fees, non- refundable taxes, and airline fees)
– You also have the option to keep the passenger Ticket/EMD as credit valid to be used in the same route and class of service without any restrictions to the new date of travel.
– The ticket is valid for one year considered only from the commencement of the specified date of travel ticket.
– Ticket and EMD refund fees and restrictions apply.

Reschedule policy (International trips)
For all international flight tickets with confirmed bookings for future travel:
– You have the option of changing the starting point or final destination to the nearest destination in the same area without fees or fare difference, for one time change.
– Rerouting fees will be waived for one time change. Fare difference may apply.
– Revalidation/Reissue/No-show/Go-show fees or fare difference will be waived.

View full policies here

Follow the airline’s official account here (content in Arabic)

Scoot

Applicable for domestic and international trips

Cancellation policy
For cancelled flights with travel date between 23 January and 31 January 2021:
– You can get a 100% refund via the original method of payment or a 120% refund in Scoot vouchers, valid for 24 months.

View full policies here

Follow the airline’s official account here

Singapore Airlines

Reschedule policy
For bookings up to 31 December 2020:
– Reschedule fee will be waived for unlimited change but fare difference may apply
– If you choose to reschedule after 31 December 2020, you’ll only get one time reschedule.

View full policies here

Follow the airline’s official account here

Turkish Airlines

Applicable to domestic and international trips, with different policies

Cancellation policy (Domestic trips)
For booking made on/before 20 March 2020 and travel date is until 31 December 2020:
– If you haven’t made concrete plan to reschedule, you are eligible to Change to Open Ticket right.
Open tickets can be ticketed only once more without paying an additional fee.
– Last day for your new flight will be 31 December 2021.

Reschedule policy (Domestic trips)
For booking made on/before 20 March 2020 and travel date is until 31 December 2020:
– If your travel has been rescheduled, you are eligible to Zero Change Fee right (reschedule fee is waived for one time change).
– A ticket change can be made for a flight in the same region as the original destination.
– Last day for your new flight will be 31 December 2021.

Cancellation policy (International trips)
For travel date until 31 December 2020:
– f you haven’t made concrete plan to reschedule, you are eligible to Change to Open Ticket right.
– Open tickets can be ticketed only once more without paying an additional fee.
– Last day for your new flight will be 31 December 2021.

Reschedule policy (International trips)
For travel date is until 31 December 2020:
– If your travel has been rescheduled, you are eligible to Zero Change Fee right (reschedule fee is waived for one time change).
– A ticket change can be made for a flight in the same region as the original destination.
– Last day for your new flight will be 31 December 2021.

View full policies here

Follow the airline’s official account here

United Airlines

Applicable to domestic and international trips

Rescheduling policy
For travel date until 31 December 2020:
– You can retain the value of the ticket to be applied to a new ticket without fee for travel up to 24 months from the original ticket issue date.
– Changes or cancellations must be made on/before 31 December 2020

View full policies here

Follow the airline’s official account here

Virgin Atlantic

Applicable to domestic and international trips

Reschedule policy
For flight affected by cancellation:
– You can rebook up to 30 September 2022 with no change fee and fare difference may apply. If you choose to travel on the same route up to 9 December 2020 or between 11 January 2021 – 31 March 2021, no difference in fare or change fee will be charged.
– If you’re unsure of your new travel date, your ticket will be kept open until you’re ready to rebook. You’ll need to rebook and travel by the 30 September 2022. No charge fee is levied but new flights will be subject to availability and fare difference may apply.

For flight affected by reschedule:
– You can rebook for new travel date up to 30 September 2022. If you choose to travel on the same route up to 9 December 2020 or between 11 January 2021 – 31 March 2021, no difference in fare or change fee will be charged.
– If you’re unsure of your new travel date, your ticket will be kept open until you’re ready to rebook.
– If you choose to travel on the same route up to 9 December 2020 or between 11 January 2021 – 31 March 2021, no difference in fare or change fee will be charged.

View full policies for cancelled flights here
View full policies for travel plan change here

Follow the airline’s official account here