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Updated July 2024

The Tawakkalna app, launched by the Saudi Data and Artificial Intelligence Authority (SDAIA), initially served as a COVID-19 tracking tool to help manage the pandemic. It provided critical health updates and facilitated health status verification. Over time, it has evolved into a comprehensive platform offering a wide range of services to residents and visitors in Saudi Arabia. Complementing it, the Tawakkalna Services app was introduced to consolidate various daily services into one accessible app.

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Discover how the Tawakkalna and Tawakkalna Services apps have revolutionized access to essential services in Saudi Arabia, from health status updates and digital wallets to public services and travel requirements. Learn with Wego about their latest features, user experience enhancements, and comprehensive service offerings designed to simplify daily life for residents and visitors alike.

Table of Contents

Tawakkalna App

The Tawakkalna app strives to be the digital companion for individuals in the Kingdom, enhancing quality of life through a comprehensive array of integrated services tailored to enrich the experiences of citizens, residents, and visitors alike.

Saudi Arabia entry requirement updates

You NO longer need to display your vaccination status via the Tawakkalna app to enter Saudi Arabia. Furthermore, the Ministry of Health confirms that immunization and health verification are no longer necessary on Tawakkalna for accessing facilities, events, transportation, and boarding planes.

Services offered

The Tawakkalna app provides an array of services, from digital wallet management to streamlined access to government services. Additionally, it offers features like digital tour guide cards and permits for Umrah and Hajj, enhancing user convenience and experience.

Digital Wallet Services: This feature centralizes personal identification data, making it easy for users to manage and present their documents digitally.
Digital Tour Guide Card: Launched in collaboration with the Saudi Data and Artificial Intelligence Authority, this initiative supports the digital transformation of the tourism sector, enabling tour guides to access their professional information and communicate with tourists through the app.
Umrah and Hajj Services: The Tawakkalna app simplifies access to Hajj and Umrah permits, allowing users to view, renew, and issue permits directly. Integrated with the Eatmarna app, it ensures safety by linking permits to health conditions and facilitates overseas pilgrims in managing their pilgrimage permits efficiently. It also provides congestion status at holy sites using color indicators, ensuring a safe and organized experience for pilgrims

Registration and login

To access all services on Tawakkalna, users must first register. Below are the registration steps for both residents and visitors.

For Residents: To get started, download the app from either the App Store or Google Play Store. Once installed, register as a new user by providing your ID and phone number. After submitting this information, verify your account by entering the SMS code sent to your phone.
For Visitors: To begin, download the app from either the App Store or Google Play Store. Following installation, register as a new user by inputting your passport number and additional personal information. Once completed, verify your account by entering the SMS code delivered to your phone.
For Users without an Absher Account: Users without an Absher account can register by being recommended by someone who has an Absher account. They will need to log in to their Absher account and navigate to the option ‘Register a mobile number for Tawakkalna.’ Once there, fill in your details and submit the form. Following this, you’ll receive a verification code to finalize your registration on Tawakkalna.

Download information

The Tawakkalna app is available for free download on the App Store and Google Play Store.

Tawakkalna Services App

The Tawakkalna Services app was created to enhance the quality of life for KSA citizens, residents, and visitors. It integrates various services into one platform, covering health, education, transport, public services, and more, distinguishing itself from the health-focused Tawakkalna app.

The app recently received approval to launch a chat system, allowing users to communicate directly with private agencies and government entities. This feature aims to streamline user interaction and access to various services.

Services offered

The Tawakkalna Services app integrates numerous services from different sectors, making it a comprehensive tool for daily life in Saudi Arabia.

Public Services: Includes ehsan donation, mobile number certification, and information correction.
Health Services: Features such as organ donation registration, ambulance requests, and SOS services ensure quick access to critical health services.
Religious Services: Provides access to the manasik gate for organizing and managing religious activities.
Travel Services: Offers information on health travel requirements, helping users stay informed about necessary health precautions while traveling.
Education Services: Covers children’s educational status, access to the madrasati platform, and academic scores, allowing parents to monitor their children’s education.
Family Member Services: Enables users to check up on dependents and manage family and sponsored members, providing a comprehensive family management tool.
Events Services: Allows users to purchase tickets for events and manage their participation, ensuring they never miss out on important activities.

Registration and login

Registering in the Tawakkalna Services app mandates either a passport number or national ID for visitors and nationals from other Gulf nations. Additionally, individuals will need to provide their date of birth and mobile number during the registration procedure.