dThis article is reviewed regularly (on a monthly basis) by Wego’s editorial team to ensure that the content is up to date & accurate.

 Updated 3 January 2022

Following the outbreak of a new COVID-19 variant, Omicron, the fight against the coronavirus has become a battle waged on many fronts. On the frontline, PCR tests, vaccine drives and booster shots are being rolled out to detect and quell the alarming rate of infection. While on the digital front, mobile apps have been developed by essentially every country and territory to safeguard public health.      

One such app is the Tawakkalna app developed by the Saudi Arabia government to facilitate Saudi citizens and residents in navigating through the pandemic in their daily lives. 

What is the Tawakkalna app?

The Tawakkalna app was originally conceived to support the government of Saudi Arabia’s efforts in combating the spread of the coronavirus by facilitating the electronic issuance of movement permits during the curfew period. 

Now, with the advent of the vaccine passport, the Tawakkalna app’s role has evolved to include a variety of other services including facilitating the confirming the user’s COVID credentials to the relevant authorities in an effective manner.

Furthermore, the app now enables users to acquire instant and live information regarding the latest figures of coronavirus infections in Saudi Arabia as well as the early detection of possible infections. The app will also give the most up-to-date notifications and medical news from the Ministry of Health regarding the illness, as well as its transmission, prevention methods, and mobility permits.

Tawakkalna app as entry requirement to Saudi Arabia

In addition to providing testing and vaccination proof, travellers to Saudi Arabia must register their details, including comprehensive vaccination information, on Muqeem online portal (electronic registration of the vaccine) no less than 72 hours before flying to the Kingdom. 

They will also need to download Tawakkalna app as a part of pre-travel registration. It will be used to sync and confirm the user’s COVID and vaccination status.

Tawakkalna app vaccine status check

Tawakkalna also acts as a kind of health passport that shows ‘immune’ status if the holder has been fully vaccinated.

Please note that effective 1 February 2022, individuals who have not received the booster shot after eight months of their second vaccine dose will no longer be considered ‘immune’ on Tawakkalna.

Tawakkalna app other features and services

COVID tracing app and pass services

COVID-19 vaccine services. This service enables users to book a COVID-19 vaccine appointment after confirming their eligibility.

COVID-19 test services. A feature that allows users to book a COVID-19 testing appointment and view the results on the app easily.

Caution mode. A feature allowing users to detect whether or not there is a COVID infected, exposed, or suspected person in the immediate vicinity.

Gathering permit: It enables users (government, commercial, or personal) to issue gathering permits and get QR codes for visitors. The code can be shared and used to report suspected cases, edit or delete permits, check entry permits’ status, and record users’ usage statistics.

Travel requirements: The application has additionally launched a feature that allows travellers to check the travel requirements in all parts of the world.

Umrah and Hajj services

Eatmarna permit: A feature that allows users to preview all Eatmarna permits including permits of praying in the Two Holy Mosques, performing Tawaf, visiting the Prophet’s Tomb and more.

Hajj permit. The Tawakkalna app is also capable of displaying the Hajj Permit as issued by the Ministry of Hajj and Umrah.

Umrah permit: A feature that has been linked with the Eatmarna app to view the Umrah permit on Tawakkalna. This feature will also make the application automatically cancel a pilgrim’s permit, in case of their health condition changes, ensuring a safe Umrah to all.

Hajj and Umrah permits, tickets: The Tawakkalna app allows overseas pilgrims to purchase tickets for Hajj and Umrah. The application also issues permits, and those who wish to renew their permits can visit the ‘Issue permit’ section in the application to do so.

Coloured Indicators: The Ministry of Hajj and Umrah has updated the Tawakkalna applications to include coloured indicators showing the status of congestion during peak time at the Two Holy Mosques. The grey colour indicated no availability of booking while green indicates slightly crowded, orange indicates moderately crowded and red indicates heavily crowded.

Tawakkalna app download

The Tawakkalna app is available for both iOS and Android.

Tawakkalna registration and log in

In order to access all services on Tawakkalna, users will need to register themselves. Here are the registration steps for both residents and visitors.

For residents

  • Download the app
  • Register a new user and enter the required information
  • Log in with the ID and the password you used when your registered
  • You will receive a verification code on your mobile number
  • Locate your exact location on the map and answer health questions
  • Identify the sponsors and dependents in the same place of your residence (Family – Domestic workers)

For visitors

  • Download the app
  • Register a new user and enter the required information
  • Fill in your personal information, which includes passport number, phone number, date of birth and nationality
  • You will receive a verification code via SMS. Input the verification code
  • Create a password of 8 or more characters

Without Absher account

Dependent of Iqama holders, GCC nationals, and visit visa holders can now create an Absher account, using border numbers for visitors.

For those without an Absher account, you may register by being recommended by those with an Absher account. You and your sponsor may do so through this process:

  • Log in to Absher
  • Click on ‘Individuals’
  • Go to ‘My services’ >> ‘Services’ >> ‘General services’
  • Click on ‘Register a mobile number for Tawakkalna’
  • Fill in the required information: ID, date number, mobile number
  • The person without Absher account will then receive a verification code
  • After completing the identification process, you will receive a message stating that you can register on Tawakkalna

Tawakkalna helpline number

For any concern, you can contact Tawakkalna helpline at 8001289999 or [email protected]

Countries where Tawakkalna can be used

The Tawakkalna app is accessible in no less than 75 countries worldwide. The countries are as follows.

The Middle East and Africa

Saudi Arabia, United Arab Emirates, Kuwait, Bahrain, Qatar, Oman, Jordan, Algeria, Sudan, Somalia, Morocco, Tunisia, Djibouti, Palestine, Libya, Egypt, South Africa, Lebanon, Nigeria, Eritrea, Ethiopia, Mauritania.

Europe

Bosnia, Portugal, Czech Republic, Denmark, Sweden, UK, Norway, Austria, Greece, Spain, Estonia, Italy, Andorra, Ireland, Iceland, Belgium, Poland, Germany, Romania, San Marino, Slovakia, Slovenia, Switzerland, France, Finland, Cyprus, Croatia, Latvia, Luxembourg, Lithuania, Liechtenstein, Malta, Monaco, Netherlands, Montenegro, Azerbaijan.

Asia and Oceania

Indonesia, Afghanistan, Uzbekistan, India, Sri Lanka, Philippines, Bangladesh, Japan, Brunei, Singapore, Kazakhstan, Malaysia, New Zealand, Maldives.

America

USA and Canada.