Updated October 2022
Despite the lifting of social distancing measures in the Grand Mosque and the Prophet’s Mosque, the Saudi government continues its efforts to safeguard the safety and well-being of Umrah pilgrims from all over the world.
One of the ways of doing so is through the Eatmarna (اعتمرنا) mobile application, developed by Saudi Arabia’s Ministry of Hajj and Umrah.
According to the latest update from the Ministry of Hajj and Umrah, the Eatmarna app is replaced with the new app called Nusuk. It is an app that will enable people to apply for e-visa, book permits for Umrah, Rawdah As Sheerafah, Umrah packages, tourist sites in the Kingdom, and many more services.
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What is the Eatmarna app?
At its core, Eatmarna is an app allowing users to obtain the necessary permit to enter the two holy mosques in Makkah and Madinah.
The Eatmarna app is designed to provide a safer and more spiritual atmosphere for pilgrims and worshippers in general by keeping the level of attendance at a manageable level. Eatmarna essentially helps to keep the mosques relatively crowd-free and conform to the capacity approved by the authorities.
It’s important to note that the Eatmarna app is integrated with the Tawakkalna app in confirming the health status of those looking to enter the two mosques.
An immune status on the Tawakkalna app is no longer needed to secure their permit for performing the tawaf, however, the permit is still needed to visit the Prophet’s Tomb and predetermine the best times to do so based on the level of worshippers present at the mosque.
The Eatmarna app also provides information about the most convenient means of transportation, the location of their assembly points, as well as the address of various service centers.
These pieces of information are crucial to the successful completion of the Umrah pilgrimage.
Eatmarna app download
Note that the Eatmarna app has a family sharing feature for up to six family members. This means that a family of six only needs to have a single Eatmarna app account to obtain an entry permit to the two holy mosques.
Eatmarna app not working
Upon downloading the app, ensure that you have an immune status on the Tawakkalna or else the registration will fail and you won’t be able to log in.
The Ministry of Hajj & Umrah has also stressed the importance of updating to the latest version to ensure the Eatmarna app is fully functional.
Eatmarna app incorrect data
There have been reports of users having incorrect data being displayed on the Eatmarna app. The best possible solution for this is to directly contact the Ministry of Hajj & Umrah customer service detailed below.
Eatmarna login and registration
As mentioned, to ensure a successful login and registration, you must make sure that your Tawakkalna status is immune.
After you’ve confirmed your Tawakkalna status, please proceed to register yourself by following the steps outlined below:
- run the Eatmarna app and select ‘New User’
- confirm that your Tawakkalna app is valid
- enter your personal details and an OTP will be sent to your mobile number
- enter the OTP and the registration process is completed
Obtaining your Umrah permit on Eatmarna
The Eatmarna app provides a number of permits to choose from as follows:
- Praying in the Grand Mosque
- Praying in the Noble Wardah (Men)
- Praying in the Noble Wardah (Women)
- Prophet Visit
The process is the same for all the permits above. If for example, you’re looking to apply for an Umrah permit, the following applies:
- select Umrah
- tap on your name and your accompanying family members as appropriate
- determine the most suitable or the available time. Select the time slot that best suits you
- choose your transport and gate number
Make sure to arrive on time at the designated assembly point. There, you will be transported to the Grand Mosque where you will be able to perform your pilgrimage.
Note that mask-wearing is mandatory in mosques and any other indoor places and facilities.
Eatmarna app Rawdah permit
To obtain the permit to visit the Noble Rawdah and perform the prayer, please take a look at the following steps:
- select either the permit for men or women
- proceed to select an open slot from the calendar
- select from the available time slots
- select your preferred assembly point
- select ‘issuing permit’
How to update your mobile phone number at Eatmarna?
You can easily update your mobile phone number at Eatmarna by following these steps:
- Click on “Update Mobile Number”
- Fill in the required information, such as National/Iqama ID and date of birth
- Input your new mobile number
- Input your Eatmarna password to confirm your new mobile number
Eatmarna customer service
If you would like to get in touch with the Ministry of Hajj and Umrah, you can do so by calling them on their contact number 0125649701. Note that the working hours are from 8 am to 10 pm.
If you would like to send an email, you can send your inquiries to [email protected].