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Reviewed February 2024

In recent years, the Saudi government has implemented a number of e-services to streamline the process of performing Umrah and make it more convenient for pilgrims. These e-services include online Umrah package booking and appointment scheduling for various services, such as the issuance of the Umrah permit

In this article, we will look closer at the Umrah e-services portal and the types of services being offered.

Umrah e-services 2024

The Umrah e-services portal is a service provided by Saudi’s Ministry of Hajj and Umrah to provide aspiring pilgrims from all over the world with beneficial services and information concerning the planning of Umrah in Makkah and Madinah. The provided information and services are detailed below. 

List of approved travel agencies

Approved travel agencies are external travel companies licensed by the Ministry of Hajj and Umrah, which can be found across countries around the world. The agencies promote Umrah travel packages that are in line with the guidelines provided by the Saudi authorities.

To find an approved travel agency nearest to your location, simply select your country and city of residence, and the portal will display all the registered travel agencies. You can find all the details of your nearest agencies, including their address, contact numbers, and email.

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List of approved Umrah operators

Umrah operators are Saudi companies that are licensed by the Ministry of Hajj and Umrah to arrange all Umrah services in Saudi and provide Umrah packages for pilgrims. The portal lists all recognized Umrah operators, followed by details like their license number, address, contact information, and website.

Mutamer package inquiry

The Mutamer package inquiry is essentially a service providing pilgrims with the means of checking information relating to their Umrah visa status and other details about the Umrah packages.

To surface their information, pilgrims should input their passport number and captcha code and select their country of residence. For more information on how you can check your Umrah visa status, please refer to our article below.

Umrah Visa Check: How to Conveniently Check Your Umrah Visa Status & Validity Online?


Umrah e-services contact information

For more inquiries regarding the Umrah e-services platform, you can contact them by calling +966-920010079. Alternatively, you can reach out via email at [email protected].



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