UAE Pass is the country’s official national digital identity, giving citizens, residents and visitors a single secure login for thousands of government and private services.
One app replaces the stack of usernames, passwords and paper forms across federal and local entities in all seven emirates.
What Is UAE Pass and Who Can Use It
UAE Pass is a joint initiative by TDRA, Digital Dubai and Abu Dhabi’s Department of Government Enablement. It serves as a verified digital ID and electronic signature for users in the UAE.
The app is open to UAE citizens, residents and visitors. According to the UAE Government Portal, it works across all federal and emirate-level entities, plus private sector services like banking, telecoms and money exchange.
Tourists landing in Dubai, Abu Dhabi or Sharjah can also create a basic UAE Pass account using a passport. GCC citizens can register using their National ID. Search flights to the UAE and hotels in the UAE on Wego to plan your trip.
UAE Pass Account Types Explained
UAE Pass has three account levels. Picking the right one depends on what you need to do, from signing in to government portals to digitally signing legal documents.
Basic Account (SOP1)
An unverified account created without an Emirates ID. Email and mobile are confirmed via OTP. Visitors typically start here.
Use it to: log in to limited services and verify documents shared with you. You cannot sign documents or store official files in this tier.
Verified Account (SOP2)
A verified account linked to a valid Emirates ID, upgraded through SmartPass, Dubai ID or Emirates ID PIN registration. Most residents use this level.
Use it to: access all integrated services, sign documents with an Advanced electronic signature, and verify shared files.
Qualified Account (SOP3)
The highest tier, verified using face or fingerprint biometrics on the app. Recommended for users handling legal, banking or business transactions.
Use it to: sign documents with a Qualified e-signature, store digital documents in the secure vault and access every UAE Pass-enabled service.
Full account benefits are listed in the UAE Pass developer documentation.
How to Register for UAE Pass
You can register either through the app in a few minutes or in person at a self-service kiosk. Both routes are free.
Register Online via the App
- Download the UAE Pass app on iOS or Android.
- Tap “Get a new account” and accept the terms.
- Scan your Emirates ID, GCC National ID or passport.
- Verify your email and mobile number with the OTPs sent.
- Set a 4-digit PIN you’ll use to log in.
- Complete face verification to upgrade to a Verified or Qualified account.
Register at a Kiosk
Find a UAE Pass kiosk through the official location finder. Insert your Emirates ID into the self-service machine and follow the on-screen steps.
Kiosks are placed in malls, government service centres and busy hubs across Dubai, Abu Dhabi, Sharjah and the other emirates.
Key Features and Services Unlocked
UAE Pass is now mandatory for several government platforms and is integrated with thousands of services across both public and private sectors.
Single Sign-On Across Government
One login works for ICP Smart Services, GDRFA, MoHRE, DEWA, Dubai Municipality, Dubai Police, RTA and many more entities. Since 18 October 2024, UAE Pass has been the only way to log in to MoHRE services.
Digital Signature and eSeal
Sign documents legally on your phone using your verified UAE Pass identity. Companies can also use the eSeal feature as a digital corporate stamp on invoices, contracts and resolutions.
Digital Vault
Store, share and verify official documents in a blockchain-backed vault. Qualified account holders can request digital versions of certificates and licences and share them instantly with service providers.
Identity Verification
Use UAE Pass to verify yourself when opening a bank account, signing a tenancy contract, getting a SIM card or completing other regulated services without showing physical paperwork.
Benefits of Using UAE Pass
UAE Pass replaces dozens of separate logins, paperwork visits and hard copies of documents with one secure account on your phone.
- One trusted digital identity recognised by federal, local and private sector entities across all seven emirates.
- Single sign-on to thousands of government and private services with no need to remember multiple usernames and passwords.
- Legally recognised digital signature accepted under the UAE’s Electronic Transactions and Trust Services Law for contracts, applications and approvals.
- Blockchain-powered digital vault to store and share official documents securely with service providers.
- Quick verified registration in under five minutes using biometric face recognition, without visiting a service centre.
- Free of charge for individual users, with no registration, signature or document storage fees.
UAE Pass for Visitors and Tourists
Tourists in the UAE can register for a basic UAE Pass account using a foreign passport. This is useful if you need to access a digital government service during your stay.
Common visitor use cases include applying for or extending a tourist visa via ICP Smart Services, paying traffic fines for a rental car or accessing certain attraction bookings.
GCC citizens get more functionality. They can register using their National ID and access many of the same services available to UAE residents.
Fees, Support and Troubleshooting
Registering and using UAE Pass is completely free. There are no monthly fees and no charges for digital signatures or document storage.
Help and Contact
- Helpline: 600 561 111 (within the UAE)
- Email: [email protected]
- Online support: selfcare.uaepass.ae/support
Common Issues
If your face verification fails, try again in better lighting or visit a kiosk to complete the upgrade in person. If you forget your PIN, reset it through the app using your Emirates ID and OTP.
Lost or replaced your phone? Reinstall the app and log in with your Emirates ID and PIN, then re-verify with face recognition to restore access.
Frequently Asked Questions
Can tourists use UAE Pass?
Yes. Visitors can create a basic UAE Pass account using their passport. GCC citizens can register using their National ID for broader access.
Is UAE Pass free?
Yes. Registration, digital signatures and use of the digital vault are all free for individual users.
How do I upgrade my UAE Pass to a verified account?
Open the app and complete face verification with your Emirates ID. You can also visit a UAE Pass kiosk and upgrade in person.
Is a UAE Pass digital signature legally binding?
Yes. Digital signatures issued through verified UAE Pass accounts are legally recognised under the UAE’s Electronic Transactions and Trust Services Law.
Do I still need UAE Pass if I have my Emirates ID?
Yes. The Emirates ID is your physical ID card, while UAE Pass is your digital identity. Most government online portals now require a UAE Pass login to access services.
Sources
- UAE Government Portal: The UAE Pass
- UAE Pass Official Website
- UAE Pass Developer Documentation: User Account Types
- Digital Dubai: UAE Pass
- Telecommunications and Digital Government Regulatory Authority (TDRA)
- Federal Authority for Identity, Citizenship, Customs & Port Security: UAE Pass
- Ministry of Human Resources and Emiratisation
Disclaimer: Wego strives to ensure all information presented in this article is accurate and up to date at the time of publication. Travel policies, prices, visa requirements, and conditions can change rapidly. We strongly recommend verifying critical details with official sources before making travel decisions. Wego does not accept liability for any inaccuracies, oversights, or changes that may occur after publication.
