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Reviewed April 2024

The General Directorate of Residency and Foreigners Affairs Dubai launched smart services that have transformed the landscape of conducting many administrative tasks. Convenient access is offered to various services, such as visa and passport applications, through the smart GDRFA platform.

Read on this Wego article to learn about all the smart services provided by the GDRFA.

GDRFA Smart Services

Smart GDRFA is an online portal launched by the GDRFA that tends and caters to immigration administrative services, entry permits and residence permits services, and many others. In the process, the GDRFA Smart Services portal caters to the needs of all segments of society, including visitors and residents of the UAE.

The GDRFA Smart Services also offers a host of other services for individuals and companies. You can find the location of the Dubai Immigration (GDRFA) office locations, should you need it. You can also get answers to any legal concerns related to Dubai immigration rules and policies.

Smart GDRFA approval

Please note that returning residents and tourists to Dubai are no longer required to obtain approvals from the GDRFA and ICA.

GDRFA Smart Services Dubai

The main services provided by the GDRFA are the entry and departure services to and from the emirate of Dubai. Moreover, GDRFA Dubai will soon provide all its services through facial biometric recognition. Once this project is fully implemented, Dubai residents can apply for visas, and entry permits, even from home, using smartphones to verify themselves to obtain GDRFA service.

The following is what the GDRFA regularly provides for Dubai residents and visitors.

Access for Dubai citizens or resident sponsor

  • apply for a visit visa for your relatives 
  • use the smart gates on the airport with the app if you are registered already for the gates 
  • apply for a residence entry permit for your family members (wife and children)
  • apply for a new residence for your family members (after they have arrived in the UAE with a residence entry permit)
  • renew residence permits for your family members 
  • transfer your residence to your new passport
  • check eForm application, residence application, residence and entry permit status
  • apply for fee refund for refused applications and warranty refund for entry permits
  • apply for cancelling resident for any sponsored under your sponsorship
  • generate the “travel status report” and the list of people you sponsor (“sponsor and sponsored report”)

As a Dubai citizen, you additionally can:

  • get an Entry Visa for domestic helpers (maids, nannies, etc.)
  • request a new or renew UAE passport

Access for tourists arriving in Dubai

You can extend your on-arrival visa.

Access for companies registered in Dubai

  • extend, renew, or cancel an entry permit for anyone your organization sponsors before they enter the UAE 
  • request Establishment Card or PRO card renewal
  • request Establishment Card or PRO card in replacement of a Lost/damaged one
  • view the list of individuals your organization sponsors
  • generate sponsor and sponsored report

GDRFA Smart Services registration

To access the entirety of the GDRFA Smart Services portal, you may log in or register on the GDRFA Smart Services portal.

Smart GDRFA public services

You can easily access the following online public services available round the clock via the GDRFA website:

Citizenship and personal status services

  • issuance of new passport
  • passport renewal
  • replacement of damaged/lost passport 
  • issuance of statements
  • issuance of a family book
  • amendment of a family book
  • replacement of a lost/damaged family book

Entry & return permits

  • entry permit
  • temporary work permit 
  • sponsorship file (individual)

Residency services

  • status adjustment
  • residency visa
  • renewal of residency visa
  • data amendment of residency visa
  • cancellation of residency visa
  • (companion) family members in residency visa
  • transfer of residency visa

Port services 

  • marine port services
  • airports control

Violator follow up

  • circular about a sponsored person in the administrative list
  • cancellation of a circular about a sponsored person in the administrative list
  • exit permit 
  • temporary closure
  • fine collection
  • issuance of statements 

Establishments support services

  • issuance of establishment card
  • renewal of establishment card
  • adding a category to establishment card
  • data amendment of establishment card
  • ban
  • issuance of representative’s card
  • renewal of representative’s card
  • data amendment of representative’s card
  • cancellation of representative’s card
  • cancellation of establishment card

Smart GDRFA fine

You can conveniently review your fines through a GDRFA Smart Service. For additional information, please refer to the article provided below.

UAE Overstay Fine: How to Check and Pay Your Overstay Fine Online


Smart GDRFA visa validity check

You can check your Dubai visa status through the GDRFA Dubai mobile app (Android or iOS) and upload your details on the app as required.

  • select “File Status Inquiry” under the services label.
  • click on “Entry Permit Inquiry” if you have a labour contract but have not yet received your visa.
  • click on “Residency Inquiry” if your entry permit is approved and you have completed the ID test and medical typing.
  • enter your details, including your name, visa number, nationality and date of birth.
  • double-check the details you have entered and click on “Inquiry”

If all your details are correct, you will then see a green check mark at the bottom of the page along with additional visa details such as your full name, visa expiry date, type of visa and visa number.

Smart GDRFA application status tracking

Monitoring the progress of these requests, such as visa status, is simple using the ‘Status Tracking’ feature. Just enter information like the file/application number, mobile number, and transaction details to instantly view the present state of your application.

Smart GDRFA app

These GDRFA services are also available via the GDRFA app on both iOS and Android platforms. This application provides you access to the most frequently required services of Dubai Immigration.

Smart GDRFA contact number

To get in touch directly with GDRFA, you may call them through their toll-free number 8005111 available 24/7. If you’re currently outside of the UAE, you can still contact GDRFA through +971 4 313 9999.

If you prefer to send an email instead, you can send your inquiries here [email protected].

GDRFA is also contactable through Amer Chat

GDRFA customer care centers

For some over-the-counter (OTC) services, you can head on over to the many GDRFA customer care centers scattered throughout Dubai as follows:

  • Alissely section
  • Almanara Center Section
  • Airport Services Center – Dubai Airport Terminal 3
  • Free Zone Section- Dubai International Airport
  • Hatta Section
  • Tawar Center Section


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