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Reviewed January 2024

Saudi Arabia’s Ministry of Hajj and Umrah has continuously endeavored to facilitate Muslims around the world who seek to perform the pilgrimage. The ministry launched an integrated electronic platform dubbed Nusuk that serves as the new gateway for pilgrims looking to make their way to the holy cities of Makkah and Madinah, and beyond. 

What exactly is the Nusuk platform/app? How will this new service affect both local and international pilgrim seekers? Here’s everything we know so far about the replacement for the Eatmarna app.

Nusuk app updates

According to the latest update, the Saudi Tourism Authority introduced the travel organization and reservation application, the Nusuk app, in Pakistan following an agreement between Islamabad and Riyadh to enhance flight connectivity and promote tourism. The Nusuk app is now available for Pakistanis who intend to undertake Umrah or visit the kingdom for tourism purposes, allowing them to use it directly from their country.

Why the change to Nusuk app? Both the Tawakkalna and Eatmarna app have been considered a great success in facilitating both the Hajj and Umrah pilgrims in completing their spiritual journey. Bolstered by the success, the Saudi authorities have opted to combine the features of both the Tawakkalna and Eatmarna apps into a single, unified app.

© nusuk.sa

Additionally, new features and functionalities have also been added to the Nusuk app. Users will be able to apply for an Umrah visa and permit, entry to the Rawdah As Sheerafah, and numerous others.

What is Nusuk app?

The Nusuk app is essentially the successor of the Eatmarna app. The integrated and unified app will facilitate pilgrims from around the world by facilitating the electronic issuance of their visit and/or Umrah visa. Additionally, the Nusuk app may also be used to arrange visits to various religious and historical sites in Saudi Arabia.

As of now, it has been decided by the authorities that pilgrims from all around the world who wish to perform the Umrah ritual must now reserve an appointment via the Nusuk or Tawakkalna apps.

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The Ministry of Hajj and Umrah aims to provide pilgrims with a safe, smooth, hassle-free, and pleasant pilgrimage for all. The Nusuk app thus positions itself as an extension of the ministry’s continuous efforts to improve the quality of services provided to pilgrims using the latest technologies.

Nusuk app download

Anyone interested in downloading the Nusuk app may do so at the Appstore and Playstore.

Nusuk app login

After downloading the app, you must first create an account to book your permit. To create an account, follow these steps:

  1. Open your Nusuk App
  2. Select your language
  3. Select the ‘Visitor’ account if you are an international visitor
  4. Enter all the required details
  5. Create a password
  6. Tick the box to agree with the terms and conditions
  7. Click the ‘Register’ button
  8. Enter the OTP that has been sent to your SMS

Once you have created an account, you can book an Umrah and Rawdah permit through the application.

Nusuk app features

The key features of the Nusuk app are as follows:

  • facilitates the electronic issuance of the Umrah visa
  • facilitates the arrival of international pilgrims
  • provides transportation and travel services as well as information about cultural events
  • reservation of Umrah permit and allowing pilgrims to visit the Prophet’s Mosque
  • Umrah seekers can secure their packages
  • provides pilgrims with a digital guide containing clear instructions available in several languages
  • book hotels and flights

In addition, pilgrims of all nationalities can have their Umrah visas issued for the three months extension through the Nusuk app. With this convenience, the pilgrims can now stay in the middle eastern country for one month to three months.

Nusuk App for Umrah permit

To book an Umrah permit, you can follow the steps below:

  1. Log in/create an account with “New User”
  2. Select “Umrah” from Holy Mosque Services
  3. Identify individuals
  4. Select the desired date
  5. Select the time slot
  6. Read and accept the instructions
  7. Press “continue”

You will be able to view your Umrah details afterward. The details include the reservation and permit number, a QR Code of the permit and the date and time slot. It is advised that visitors choose timings with fewer crowds, which are indicated by green colours on the calendar.

Nusuk App for Rawdah permit

Please note: Saudi Arabia now permits pilgrims only one visit per year to Al Rawda Al Sharifa at the Prophet’s Mosque, Islam’s second holiest site. This means you can apply for a permit using the app once every 365 days.

The Nusuk App offers the option to book a permit for visiting and praying at Al Rawda Al Sharifa, the location housing Prophet Muhammad’s tomb. Follow the steps below to secure a Rawdah permit through the app:

  1. Log in/create an account with “New User”
  2. Choose “Praying in the Noble Rawdah” in the Prophet’s Mosque Services section
  3. After your name is displayed, select it and click “Continue”
  4. Select the desired date
  5. Select the time slot
  6. Read and accept the instructions
  7. Click on the “Issue permit” button

After the last step, your Rawdah permit will be automatically issued. To access your permit, you can select the “Permits” option in the menu. You can also cancel your permit by clicking the “Cancel” button, which is located below your permit.

Nusuk app for Hajj

No, the Nusuk app is not currently available for Hajj bookings. However, pilgrims from 58 countries can register for Hajj on the Nusuk Hajj platform.

Nusuk app for companion registration

If you wish to request permits for your companion for Umrah, you can do so on the Nusuk app by following the steps below: 

  1. Open your Nusuk app 
  2. Click on ‘Umrah’ 
  3. Tick off the main user. 
  4. Click ‘Add companion’ 
  5. Select the ‘companion type’ 
  6. Input the Iqama ID
  7. Select the nationality
  8. Choose the city of arrival 
  9. Input the date of birth
  10. Click ‘add’

Nusuk app customer service & contact number

In case you are facing trouble with your Nusuk app, you can directly ask the customer service of the application through these contacts:

  • email: [email protected]
  • phone: +966920031201
  • social media: Hajj_nusuk (Twitter, Instagram, Facebook, Snapchat, and YouTube)

 

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