This article is reviewed regularly by Wego’s editorial team to ensure that the content is up to date & accurate.

Updated September 2023

Saudi Arabia’s Ministry of Hajj and Umrah has continuously endeavored to facilitate Muslims around the world who seek to perform the pilgrimage. The ministry launched an integrated electronic platform dubbed Nusuk that serves as the new gateway for pilgrims looking to make their way to the holy cities of Makkah and Madinah, and beyond.

What exactly is the Nusuk platform/app? How will this new service affect both local and international pilgrim seekers? Here’s everything we know so far about the replacement for the Eatmarna app.

Table of Contents

Nusuk app latest updates

According to the latest update, the Saudi Tourism Authority introduced the travel organization and reservation application, the Nusuk app, in Pakistan following an agreement between Islamabad and Riyadh to enhance flight connectivity and promote tourism. The Nusuk app is now available for Pakistanis who intend to undertake Umrah or visit the kingdom for tourism purposes, allowing them to use it directly from their country.

What is the Nusuk application?

The Nusuk app is essentially the successor of the Eatmarna app. The integrated and unified app will facilitate pilgrims from around the world by facilitating the electronic issuance of their visit and/or Umrah visa. Additionally, the Nusuk app may also be used to arrange visits to various religious and historical sites in Saudi Arabia.

As of now, it has been decided by the authorities that pilgrims from all around the world who wish to perform the Umrah ritual must now reserve an appointment via the Nusuk or Tawakkalna apps.

Book cheap flights to Saudi Arabia now

The Ministry of Hajj and Umrah aims to provide pilgrims with a safe, smooth, hassle-free, and pleasant pilgrimage for all. The Nusuk app thus positions itself as an extension of the ministry’s continuous efforts to improve the quality of services provided to pilgrims using the latest technologies.

Why the change to the Nusuk app?

Both the Tawakkalna and Eatmarna app have been considered a great success in facilitating both the Hajj and Umrah pilgrims in completing their spiritual journey. Bolstered by the success, the Saudi authorities have opted to combine the features of both the Tawakkalna and Eatmarna apps into a single, unified app.

Additionally, new features and functionalities have also been added to the Nusuk app. Users will be able to apply for an Umrah visa and permit, entry to the Rawdah As Sheerafah, and numerous others.

What are the features of the Nusuk app?

The key features of the Nusuk app are as follows:

facilitates the electronic issuance of the Umrah visa
facilitates the arrival of international pilgrims
provides transportation and travel services as well as information about cultural events
reservation of Umrah permit and allowing pilgrims to visit the Prophet’s Mosque
Umrah seekers can secure their packages
provides pilgrims with a digital guide containing clear instructions available in several languages
book hotels and flights

In addition, pilgrims of all nationalities can have their Umrah visas issued for the three months extension through the Nusuk app. With this convenience, the pilgrims can now stay in the middle eastern country for one month to three months.

How to book an Umrah and Rawdah permit through the Nusuk App?

After downloading the app, you must first create an account to book your permit. To create an account, follow these steps:

Open your Nusuk App
Select your language
Select the ‘Visitor’ account if you are an international visitor
Enter all the required details
Create a password
Tick the box to agree with the terms and conditions
Click the ‘Register’ button
Enter the OTP that has been sent to your SMS

Once you have created an account, you can book an Umrah and Rawdah permit through the application.

Nusuk App for Umrah permit

To book an Umrah permit, you can follow the steps below:

Log in/create an account with “New User”
Select “Umrah” from Holy Mosque Services
Identify individuals
Select the desired date
Select the time slot
Read and accept the instructions
Press “continue”

You will be able to view your Umrah details afterward. The details include the reservation and permit number, a QR Code of the permit and the date and time slot. It is advised that visitors choose timings with fewer crowds, which are indicated by green colours on the calendar.

Nusuk App for Rawdah permit

You can follow the steps below to book a Rawdah permit through the app:

Log in/create an account with “New User”
Choose “Praying in the Noble Rawdah” in the Prophet’s Mosque Services section
After your name is displayed, select it and click “Continue”
Select the desired date
Select the time slot
Read and accept the instructions
Click on the “Issue permit” button

After the last step, your Rawdah permit will be automatically issued. To access your permit, you can select the “Permits” option in the menu. You can also cancel your permit by clicking the “Cancel” button, which is located below your permit.