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Updated March 2023

Saudi Arabia’s Ministry of Hajj and Umrah has continuously endeavoured to facilitate Muslims around the world who seek to perform the pilgrimage. The ministry launched an integrated electronic platform dubbed Nusuk that serves as the new gateway for pilgrims looking to make their way to the holy cities of Makkah and Madinah, and beyond.

What exactly is the Nusuk platform/app? How will this new service affect both local and international pilgrim seekers? Here’s everything we know so far about the replacement for the Eatmarna app.

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Saudi Arabian officials have announced that they are granting permits to individuals who wish to perform the Umrah within the holy month of Ramadan. Prospective pilgrims can request a permit online via the Nusuk App.

What is the Nusuk application?

The Nusuk app is essentially the successor of the Eatmarna app. The integrated and unified app will facilitate pilgrims from around the world by facilitating the electronic issuance of their visit and/or Umrah visa. Additionally, the Nusuk app may also be used to arrange visits to various religious and historical sites in Saudi Arabia.

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The Ministry of Hajj and Umrah aims to provide pilgrims with a safe, smooth, hassle-free, and pleasant pilgrimage for all. The Nusuk app thus positions itself as an extension of the ministry’s continuous efforts to improve the quality of services provided to pilgrims using the latest technologies.

Why the change to the Nusuk app?

Both the Tawakkalna and Eatmarna app have been considered a great success in facilitating both the Hajj and Umrah pilgrims in completing their spiritual journey. Bolstered by the success, the Saudi authorities have opted to combine the features of both the Tawakkalna and Eatmarna apps into a single, unified app.

Additionally, new features and functionalities have also been added to the Nusuk app. Users will be able to apply for an Umrah visa and permit, entry to the Rawdah As Sheerafah, and numerous others.

What are the features of the Nusuk app?

The key features of the Nusuk app are as follows:

facilitates the electronic issuance of the Umrah visa
facilitates the arrival of international pilgrims
provides transportation and travel services as well as information about cultural events
reservation of Umrah permit and allowing pilgrims to visit the Prophet’s Mosque
Umrah seekers can secure their packages
provides pilgrims with a digital guide containing clear instructions available in several languages
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In addition, pilgrims of all nationalities can have their Umrah visas issued for the three months extension through the Nusuk app. With this convenience, the pilgrims can now stay in the middle eastern country for one month to three months.

How to book an Umrah permit through the Nusuk App?

After downloading the app, you must first create an account. To create an account, follow these steps:

Open your Nusuk App
Select your language
Select the ‘Visitor’ account if you are an international visitor
Enter all the required details
Create a password
Tick the box to agree with the terms and conditions
Click the ‘Register’ button
Enter the OTP that has been sent to your SMS

Once you have created an account, the next thing you should do is book your Umrah permit:

Go to homepage
Choose the Umrah category
Choose the date and time of your Umrah from the provided calendar on the app
Click the ‘continue’ button

You will be able to view your Umrah details afterwards. The details include the reservation and permit number, a QR Code of the permit and the date and time slot. It is advised that visitors choose timings with fewer crowds, which are indicated by green colours on the calendar.