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Updated October 2024
Key takeaways
The Nusuk Card is mandatory for accessing holy sites, available in digital and physical forms.
It includes personal details, medical records, and a secure wallet feature.
Accessible through Nusuk or Tawakkalna apps, it is required for all international and domestic pilgrims during Hajj
Table of Contents
What is a Nusuk Card?
The Nusuk Card, available in digital and physical forms, is a mandatory document for pilgrims required for accessing, moving and navigating within the holy sites (Mashaer). The card allows authorities to easily identify and verify pilgrims, thereby preventing unauthorized entry to holy sites.
The Nusuk Card contains comprehensive pilgrim details and can be accessed digitally via the Nusuk or Tawakkalna app.
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Features
According to the Ministry of Hajj and Umrah, the Nusuk Card offers a wide array of services for pilgrims, with its primary function being the authentication of pilgrim identity to relevant authorities, facilitating verification of their data to ensure the provision of optimal services.
Other services featured in the Nusuk card are the following:
- Essential information (pilgrim’s personal details, address, and medical records) is accessible through the Nusuk or Tawakkalna applications.
- It includes details regarding the pilgrim’s respective Hajj mission, contact information, schedules for pilgrim grouping and residential addresses.
- Pilgrims can download their certificates upon completion of Hajj through the Nusuk card.
- Pilgrims can also receive special alerts and submit complaints directly.
- The card’s wallet features allow pilgrims to easily and securely manage their money.
Please note that it is mandatory for both international and domestic pilgrims to carry the card throughout their journey during the Hajj period. “No Hajj without permit” is strictly enforced and essential for access and travel within the sacred cities of Makkah and Madinah, as well as for movement between the Holy Sites of Mina, Arafat, and Muzdalifah, and Masyair area.
How to obtain a Nusuk Card?
The process for obtaining the physical Nusuk Card varies for international and domestic pilgrims, and there’s also a digital version available. Here’s how to acquire each:
- International pilgrims: can avail of their Nusuk Cards from Hajj offices after receiving the visa.
- Domestic pilgrims: issued by service providers upon obtaining a permit.
- The digital version is accessible via Nusuk (Android, iOS) and Tawakkalna (Android, iOS)
Pilgrims can select their Hajj package through the Nusuk app, which exclusively lists official travel agencies providing Hajj packages. Please note that the Saudi government prohibits unofficial Hajj packages.
Furthermore, pilgrims who are not citizens of GCC countries and plan to go to Saudi Arabia for Hajj must acquire a specific Hajj visa. Only holders of this visa are allowed to participate in the Hajj pilgrimage.
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